Tariffs & bolt ons

Terms & conditions

Online Pay As You Go Terms & Conditions (post April 18th 2008)

Terms apply to all new and existing customers who connect or transfer to one of the following free allowance tariffs from April 18th 2008.

  1. Online Pay As You Go terms & conditions
  2. Text Anytime
  3. Favourite Place
  4. O2 Unlimited Terms and Conditions
  5. Your Country

1. Online Pay As You Go terms & conditions

  1. New Pay As You Go Talkalot charges are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate.
  2. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
  3. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below. Only one free monthly allowance may be received each month.
  4. The day on which you first receive your free monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
  5. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
  6. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
  7. Free monthly allowances of O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
  8. Unused free monthly allowances for O2 Unlimited, Text Anytime Talkalotmore, Your Country or Favourite Place cannot be carried forward from one month to the next.
  9. Free monthly allowances for O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place apply to use in the UK only.
  10. Customers can switch to either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
  11. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
  12. You must have a minimum balance of 17 pence in order to initiate a GPRS WAP or i-mode session in the UK.
  13. Calls to Customer Service on 0844 809 0222 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
  14. O2 reserves the right to remove, vary or amend any element of the New Pay As You Go Talkalot Tariff, O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  15. Standard O2 Pay As You Go airtime terms and conditions also apply.

2. Text Anytime

  1. Text Anytime gives you either:

    • 1. 300 UK texts each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 2. 500 UK texts each month provided you have topped-up between £15 and £29 in the previous month OR;
    • 3. Unlimited UK texts each month provided you have topped-up £30 or more the previous month (subject to excessive use policy see clause 2 below).
  2. Excessive Use policy: O2's Pay As You Go Text Anytime unlimited texts must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:

    • 1. in, or connected to, any other device; or
    • 2. in a way that adversely impacts the service to other O2 customers.

      O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy. If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.

  3. If you are on an existing customer on Text Anytime and only receive 1000 texts for topping up £30 then you will need to opt in to get unlimited Text Anytime. To Opt in send a text message with keyword UNLIMITED to 21300 and we will opt you in. Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
  4. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK texts. The following day, you will receive an additional 200 UK texts if you have topped up £15 to £29 in the previous month or will be given unlimited UK texts if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  5. If you have a Bolt On which includes a text allowance, your Text Anytime free allowance will be used first followed by your Bolt On allowance.
  6. Existing customers may switch to the Text Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the new Talkalot tariff if they opt in to Text Anytime. You will not be able to switch back to Online Original or Online Talkalot or Talkalotmore if you do this. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

3. Favourite Place

  1. Available to O2 Pay As You Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Favourite Place but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Favourite Place. You will not be able to switch back to Original or Talkalot if you do this.
  3. To activate or switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
  4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
  5. Favourite Place is an O2 Pay As You Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff. Favourite place gives you one of the following options depending on your top up:

    • a. 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up s#163;10 in the last 30 days; or
    • b. 1000 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £15 in the last 30 days; or
    • c.Unlimited free minutes to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £30 in the last 30 days subject to excessive use policy see clause 7 below
  6. If you are an existing customer on Favourite Place and you only receive 500 minutes for topping up £30 you will need to opt in to get unlimited Favourite Place(subject to excessive usage policy) To opt in send a text message with your nominated postcode to 22204 free and we will opt you in e.g SL14DX. Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
  7. Excessive Usage policy: O2's Pay As You Go Favourite Place unlimited calls must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:

    • a. in, or connected to, any other device; or
    • b. in a way that adversely impacts the service to other O2 customers.

      O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy. If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.

  8. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting "NO PLACE" to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
  9. The standard call charges for Favourite Place are based on the new O2 Talkalot rates. If you are opting-in from Pay As You Go Original or Pay As You Go Talkalot you are agreeing to the new Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
  10. When you have used all your monthly Favourite Place allowance you will receive a text message to notify you that your free allowance has run out and you are now being charged for all calls.
  11. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
  12. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
  13. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  14. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
  15. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE to 22204.
  16. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
  17. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
  18. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the new Talkalot rate.
  19. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
  20. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
  21. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
  22. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.

4. O2 Unlimited Terms and Conditions

  1. Available to O2 Pay As You Go customers.
  2. O2 Unlimited gives you either: Unlimited O2 to O2 Text allowance each month provided you have topped-up between £10 and £14 in the previous month OR; Unlimited O2 to O2 Text allowance and Unlimited O2 to O2 call allowance each month provided you have topped-up over £15 in the previous month. The allowance is for use in the UK only and excludes picture messages, which will be charged at the New Pay As You Go Talkalot rates.
  3. Excessive Use policy applies: O2 Unlimited provides unlimited texts or unlimited texts and calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes. You may not use your SIM Card – in, or connected to, any other device; or in a way that adversely impacts the service to other O2 customers. If for any reason O2 reasonably suspects that you are not acting in accordance with this policy, O2 reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited texts or calls, or disconnect your account.
  4. If you have a Bolt On which includes a text allowance, your O2 Unlimited free allowance will be used first followed by your Bolt On allowance.
  5. Existing customers may switch to the O2 Unlimited free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalot tariffs will be moved to the new O2 Unlimited new Talkalot rates if they opt in to O2 Unlimited free allowance. Customers will not be able to switch back to Online Original or Online Talkalot if they do this. To switch to O2 Unlimited, send a free text message with the keyword "LINK" to 21300. You will receive a text message within 24 hours to confirm that your current free monthly allowance will be replaced with O2 Unlimited. Text back "STOP LINK" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  6. Customers successfully transferring to O2 Unlimited from a another Online monthly free allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  7. By switching to O2 Unlimited customers are agreeing to replace their current free Online monthly allowance with O2 Unlimited free monthly allowance. Customers can only have one free monthly allowance active at any time
  8. O2 reserves the right to remove, vary or amend any element of the O2 Unlimited terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.

5. Your Country

  1. Available to O2 Pay As You Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Your Country but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Your Country. You will not be able to switch back to Original or Talkalot if you do this.
  3. your Country tariff enables you to make voice calls to International mobiles and landlines outside the UK, excluding a small number of countries. Your Country gives you either:

    • a. 50 Minutes free to call any standard International landline or International mobile to any included country each month provided you have topped up £10 in the last 30 days; OR
    • b. 100 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £15 in the last 30 days; OR
    • c. 200 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £30 in the last 30 days.
  4. Included countries are all countries apart from those which are specifically listed on the Your Country section of o2.co.uk or at the end of these terms as excluded.
  5. For existing O2 customers you will need to activate the Your Country tariff, do this send a text message with the keyword "Your Country" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Your Country tariff is now active. Your Country will be automatically active on all Your Country SIM Cards.
  6. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Your Country free call allowance.
  7. By opting into Your Country you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with free International minutes from Your Country tariff.
  8. Eligible customers may change tariffs to or from Your Country every 30 days.
  9. The standard UK call charges for Your Country tariff are based on the new O2 Talkalot rates. If you are opting-in from Pay As You Go Original or Pay As You Go Talkalot you are agreeing to the new Talkalot call charges. Tariff details can be viewed at o2.co.uk/mobilestariffs
  10. If you are on Your Country and are not receiving the new Talkalot rates then simply send a text message with keyword YOUR COUNTRY to 21300 to opt in. This could take up to 48 hours to process.
  11. Once your free Your Country international minutes have been used in the month, all calls from the UK to another country and all calls to excluded countries will be charged at the International Caller Bolt On rates (visit www.o2.co.uk for details).
  12. If you are opting in from another free allowance tariff from O2, you will receive notification that your current free allowance will be replaced by the Your Country free allowance as from your next anniversary date. You will have 48 hours upon receiving this text to opt out of the tariff transfer by sending a text message with the keywords "NO COUNTRY" to 21300.
  13. Once you are on Your Country, you will receive a pre-call whisper every time you make a free of charge call, as well as the first time you make a call after your free allowance is finished. You will also receive text notification to tell you your free allowance has finished.
  14. Calls made to International mobile numbers will be decremented from the free tariff bundle, even if the mobile being called is in the UK.
  15. Calls made to UK mobile numbers, when they aren't in the UK, will be charged at the normal UK rates as per the new Talkalot call plan (see www.o2.co.uk for details).
  16. When topping up in a single transaction for the first time when activating or transferring to the Your Country tariff, 50 free minutes will be added to your account. It may then take up to 24 hours for the full free allowance to be added to your account, depending on total amount topped up. (For example, if you top up £20 when first activating a Your Country SIM Card, you are eligible to receive 100 free International minutes. 50 free minutes will be added to your account directly, and the follow up 50 minutes will be added within 24 hours, we will notify you via text message when the full free allowance has been added).
  17. On your first ever top-up when activating or transferring to the Your Country tariff the free minutes allowance will only apply to the first single transaction, any top-ups done in subsequent transactions will be rolled over and added to your next month's allowance. (E.g. top up £30 in a single transaction and you will receive 50 mins immediately then the remaining 150 mins within 24 hours. Top up £10 + £20 in two separate transactions, only the £10 top-up will count towards your first month's free allowance, the £20 top-up allowance will be added to the following month's free allowance).
  18. Calls excluded from the Your Country free allowance are all calls to UK mobiles, UK landlines, calls to Voicemail 901; and the following, even when made to a non-UK number: video calls, calls made whilst abroad, calls to premium rate numbers, calls to Inmarasat, calls using or to satellite phones (i.e. Thuraya), mobile internet calls, and calls to excluded countries as stated on the Your Country section of o2.co.uk, or at the end of these terms. These calls are charged at Talkalot tariff rates, or International caller Bolt On rates when calling Countries excluded from the tariff.
  19. The Your Country free call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Your Country free allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation. The allowance will be added to you account in accordance with points 14 and 15.
  20. Any unused Your Country free call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  21. O2 reserves the right to remove, vary or amend any element of this offer. If we amend Your Country tariff to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  22. Excludes calls to Solomon Islands, Sao Tome and Principe, Sudan, Norfolk Island, Cuba, East Timor, Papua New Guinea, Vanuatu, Somalia and Syria, which are all charged at the International Caller Bolt On rates, also excludes calls made by or to satellite phones (i.e. Thuraya).