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Terms & conditions

Lovefilm.com Terms and Conditions

Your Membership Terms and Conditions

  1. Subscription is only available to persons aged 18 or over. By subscribing, the subscriber confirms they are aged 18 or over.
  2. The Free Trial is available to new subscribers only. Existing subscribers, or those who have previously enjoyed a free trial period with LOVEFiLM, or any LOVEFiLM-powered site are not eligible and will be billed normally for use of the service.
  3. The Free Trial is available once to one member of a household. Subsequent Free Trials at the same address are not permitted.
  4. The subscriber undertakes to treat the DVDs and their associated packaging with the utmost care at all times. LOVEFiLM reserves the right to debit the subscribers' card with the replacement cost of the DVD if it is returned in an unreasonable condition (reasonable wear and tear excepted). In this event, LOVEFiLM will give advance notice before debiting the subscriber's card.
  5. Subscribers may terminate their subscription at any time. Requests to terminate the subscription must be made via the LOVEFiLM web site. The subscriber must have returned all DVDs before termination is effective. Subject to no DVDs still being held by the subscriber, the termination will take effect immediately. Refunds will not be given for cancellations part-way through the billing period.
  6. All DVDs remain the property of LOVEFiLM at all times. DVDs must not be resold or made available to hire by the subscriber.
  7. The subscriber undertakes not to make any illegal copies of the DVDs.
  8. LOVEFiLM will not be held responsible by the subscriber for any delays, outside LOVEFiLM's control, which relate to the shipping or delivery of discs.
  9. LOVEFiLM reserves the right, at any time, to cancel the subscription of any subscriber
  10. Occasionally DVDs are lost in the post. In this situation, LOVEFiLM will despatch a replacement. However, LOVEFiLM reserves the right to cancel the membership of a subscriber indefinitely if it becomes apparent that the postal service in the subscriber's area is too unreliable