Broadband

Terms & conditions

O2 Mobile Broadband Consumer Tariff Terms (with Laptop or Tablet)

These terms apply to you if you signed up after 30 November 2010.

General

  1. The O2 Mobile Broadband Pay Monthly tariff including a laptop or tablet device ("O2 Mobile Broadband with a Laptop") includes:

    • A specified amount of data via use of O2 UK's data networks per month;
    • A specified or unlimited amount of wifi use for personal internet use via your modem or data card. Applies to use in the UK only. All usage must be for your private, personal and non-commercial purposes; Unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.
    • and 300 O2 to O2 text messages, which can be sent using the O2 Connection Manager Software. Text messages will not be available to you if you use O2 Mobile Broadband with an Apple Mac or if you do not keep O2 Connection Manager on your PC or other device.

    You may not use your sim card:

    • in, or connected to, any other device excluding modems/dongles/data cards or the device for which your sim card has been provided to you and is intended to be used in; or
    • in such a way that we reasonably deem is adversely impacting on the service to other O2 customers or our wifi providers' customers.

    If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose network protection controls which may reduce your speed of transmission, remove O2 Mobile Broadband or Wi-Fi from your account or disconnect your tariff at any time, having attempted to contact you first.

  2. Use of O2 Mobile Broadband is subject to a compatible laptop or tablet device. Minimum system requirements are Windows XP, Windows 7, Vista, MAC OS X (10.4.7+).
  3. Access to O2 Mobile Broadband is subject to network coverage.
  4. Any laptop, mini-laptop or tablet device supplied by O2 may be provided with some pre-installed software. This may include, but is not limited to, a Microsoft operating system, a virus checker, word processing and similar software and a manufacturers recovery program. If relevant, the customer is responsible for registering these services upon first use of the device. Failure to do so may result in full services not being provisioned.
  5. Where supplied, O2 Assistant, an O2 approved virus checker and O2 Connection Manager should be retained on the laptop or mini-laptop for the minimum term and any additional period during which you continue to receive the Services from O2 in order to continue to be able to receive a full support service from O2.
  6. Connection speeds are subject to various factors including network coverage and signal strength and therefore we cannot guarantee that your connection will reach any specific speeds.
  7. All prices shown include VAT. Prices are correct at time of publication but are subject to change.
  8. O2 reserves the right to change or vary the O2 Mobile Broadband service from time to time.
  9. These terms incorporate the O2 Privacy Policy, a copy of which is available at o2.co.uk.

The O2 Mobile Broadband with a Laptop

  1. To order O2 Mobile Broadband with a Laptop you must be resident in the UK and aged 18 or above. One O2 Mobile Broadband with a Laptop per customer.
  2. Connection to O2 Mobile Broadband with a Laptop is subject to status, credit-check and agreeing to the terms a 24 month minimum term O2 Pay Monthly Airtime Contract. If you cancel your agreement during the minimum term you will be required to pay the outstanding monthly charges for the remainder of your minimum term.
  3. If we increase the monthly price of your O2 Mobile Broadband contract we will provide 30 days advance written notice of the change. In these circumstances you may end your O2 Mobile Broadband contract with us provided you give us a minimum of 30 days written notice and provided you notify us within one month of our telling you about the price changes. Any existing O2 Pay Monthly Mobile airtime contract you have with us will not be affected.
  4. You may not switch your mobile broadband tariff to another mobile broadband tariff during your minimum term unless we agree otherwise. This clause supersedes any contradictory term in the O2 Pay Monthly airtime agreement. Please contact us via customer services is you wish to discuss changing your mobile broadband tariff.
  5. If applicable, O2 Mobile Broadband upgrades are not available until the end of any existing minimum term contract and are subject to signing a new minimum term contract.
  6. If available, you can monitor your data usage through the Connection Manager software or your MyO2 account. Data usage can be displayed by calendar month. This may not match your billing period so it should be used for guidance only.
  7. We'll keep you up to date about the amount of UK data you use. You'll get a text when you've used 80%, then 100% of your allowance. If your device or software can't receive texts, we won't be able to update you.
  8. Your chosen tariff includes a specified monthly data allowance which can be increased by the purchase of Bolt Ons of extra data. If you exceed this monthly allowance (without purchasing extra data) or breach these terms, we reserve the right to:

    • impose network protection controls which may reduce your speed;
    • remove the Wi-Fi access from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
  9. Unused data cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB).
  10. You must provide a current email address and any other information that we reasonably request from you to maintain your account and you must ensure that this information is valid, up to date and accurate. You must tell us immediately if you become aware of any improper disclosure of your security information or unauthorised use of the O2 Mobile Broadband services through your account.
  11. Text Messages sent from the O2 Connection Manager software outside your monthly O2 Mobile Broadband with a Laptop tariff will be charged at our standard rate for text messages. See http://www.o2.co.uk/mobilestariffs/tariffs/paymonthly/paymonthlytariffs for SMS pricing.
  12. For customers receiving a paper bill, itemised billing is available at 97p per month. For customers taking an online tariff, itemised billing is available online at no additional charge.
  13. The prices shown do not incorporate data roaming rates. Usage whilst roaming will incur additional third party network operator's charges and these charges may be significant.
  14. O2 reserves the right to change or vary the O2 Mobile Broadband service from time to time.
  15. General O2 Mobile Broadband terms apply to the O2 Mobile Broadband with a Laptop.