Business

Terms & conditions

Business Flexibility Promotion terms and conditions (archived)

"Convert to consumer"

The following terms set out the basis on which existing customers may take advantage of the "convert to consumer" offer.

  1. This offer is available to existing business customers ("Customers") directly from O2, upon the acceptance of the specific terms and conditions set out below and is subject to availability. O2 reserves the right to change or withdraw this offer at any time.
  2. Customers can avoid termination fees by letting their employees take their mobile numbers with them when they leave their employment (the "Employee"). These mobile numbers can be migrated to consumer Pay Monthly contracts allowing the Employee to take responsibility for payment of the monthly subscription fees for maintaining their mobile phone number. If the conversion is successfully completed then the Customer's liability for the specific subscription converted will be terminated without further minimum term fees being payable by the Customer.
  3. The customer must be more than six months into their current minimum term contract.
  4. There is no charge for taking advantage of this offer.
  5. The Customer must advise us that they wish to migrate a number. A note will be added to the Customer's account on the relevant O2 billing system.
  6. The Employee visits o2.co.uk and chooses their tariff (and handset if required) and signs up for a consumer Pay Monthly minimum term contract as usual via the consumer shop.
  7. Once the Employee receives the SIM/handset, they should call their usual point of contact and we'll ensure their old work number is switched onto their new consumer Pay Monthly account.
  8. We'll then send the Customer a final bill relating to that number and they will not be charged the termination fee or any outstanding minimum term fees.
  9. This offer is by invitation only and subject to availability and individual account limits.
  10. O2 reserves the right to withdraw this offer without further notice.
  11. Employees can choose any consumer Pay Monthly tariff but acceptance of their application will be subject to the usual Pay Monthly availability criteria. This offer is not available until the Employees Pay Monthly contract application is accepted.
  12. This offer is not available if the Customer's account is in arrears.
  13. Until the conversion is complete, the Customer is still responsible for any account charges relating to the mobile phone number being converted.
  14. If converting the Customer's parent mobile phone number then another mobile phone number must become the parent for the account.
  15. Full terms for your O2 Mobile services will continue to apply except to the extent that they are varied by these terms and are available at o2.co.uk (March 2011).

"Temporary Suspension"

The following terms set out the basis on which existing customers may take advantage of the "temporary suspension" offer.

  1. This offer is available to existing business customers ("Customers") directly from O2, upon the acceptance of the specific terms and conditions set out below and is subject to availability. O2 reserves the right to change or withdraw this offer at any time.
  2. Customers will be able to suspend some of their mobiles for a limited period. Suspended mobiles won't be able to make outgoing calls/texts or email but will continue to receive calls whilst in the UK.
  3. Upon acceptance of terms of the offer, the Customer won't have to pay the usual monthly subscription for any suspended mobiles numbers and there won't be any call charges.
  4. Where available, the service is for an initial three, six or twelve months. The maximum total suspension period is fifteen months for any individual mobile phone number.
  5. The customer must be more than six months into their current contract and have six or more handsets on their account.
  6. There are no reactivation costs. Once a mobile phone number is reactivated, standard monthly subs will apply.
  7. This offer is by invitation only and subject to availability and individual account limits.
  8. This offer is not available if the Customer's account is in arrears.
  9. Customers will not be able to make calls from suspended mobiles. The mobile phone number's voicemail box will be closed and it will not be possible to leave new messages or listen to existing message using the SIM card or remotely. It will also not be possible to receive SMS or MMS while the number is suspended. In addition suspended mobile phone numbers can't divert calls to other numbers.
  10. Customers who leave O2 while a mobile phone number or numbers is/are in suspension will have normal termination fees applied for that mobile phone number at the full rate.
  11. During the period of suspension, the Customer agrees that the minimum term contract end date for the suspended mobile phone numbers only will be extended by the suspension period.
  12. If the account's parent mobile phone number is suspended then another mobile phone number must become the parent for the account
  13. At the end of the temporary suspension period the Customer's monthly subscription will automatically revert to standard charges. Please note to be able to make calls the customer must contact O2 to have their SIM Card reactivated, even though normal charging will be resumed immediately.
  14. All prices are ex. VAT.
  15. Full terms for your O2 Mobile services will continue to apply except to the extent that they are varied by these terms and are available at o2.co.uk (March 2011).

“30 day sharer"

The following terms set out the basis on which existing customers may take advantage of the "30 day sharer" offer.

  1. This offer is available to business customers ("Customers") where the main Business Sharer is on post-29 March 2011 tariffs directly from O2, upon the acceptance of the specific terms and conditions set out below and is subject to availability.
  2. O2 reserves the right to change or withdraw this offer at any time without further notice.
  3. The 30 day sharer connection is SIM only (no handset supplied). It is a rolling 30 day contract with 30 days' notice to terminate.
  4. The 30 day sharer connection will have the same tariff as the main Business Sharer account, and normal charges for sharer tariffs will apply.
  5. The 30 day sharer connection can have the same Bolt Ons as the main Business Sharer account but the usual 3 month minimum term applies and the normal charges apply.
  6. This offer is not available if the Customer's account is in arrears.
  7. There is no additional charge to take advantage of this offer beyond the additional monthly subscription of an additional sharer.
  8. This offer is by invitation only and subject to availability and individual account limits.
The full terms of your O2 Mobile services and existing Business Sharer tariff will continue to apply except to the extent that they are varied by these terms and are available at o2.co.uk. (March 2011)