What do I need to do if I have a static IP address?
If you have a static IP address we'll send you a new one. Then you'll need to update your router by resetting it. You'll also need to update any other equipment or services (for example firewalls and web or email hosting servers) that use your static IP details. To make things easier, we've given you a 20-day overlap period, so you'll have time to change everything over to your new details.
You should change everything over to the new address as soon as we send you your new one (it can take up to two days for your new IP address to be registered and recognised on the internet).
How do I reset my O2 wireless box to update my static IP address?
There are two ways – you can use the reset button, which is on the back of the box next to the power button. You'll need to press it in with a pin or a pen for about ten seconds. You'll see all the lights turn off and then come back on. That will reset your box and clear any settings.
Note: The layout might be different on your router.
The second way is to go to the settings page of your router. You can return it to factory settings by going to O2 Broadband advanced settings:
- Make sure your computer's connected to the router, either wirelessly or with a network cable.
- Open Internet Explorer (or any web browser).
- Go to o2wirelessbox.lan.
- The O2 Broadband advanced settings should now load.
- If this doesn't work, try 192.168.1.254.
- You'll be asked to type in your username and password. The username is 'Administrator' and the password is the serial number on your O2 wireless box (it's on the bottom and starts with 'CP').
- Once you've opened the O2 Broadband advanced settings, choose 'wireless box' from the menu on the left of the screen.
- Find 'Pick a task' (you might have to scroll down the page to see it). Underneath, click 'Return to factory default settings'. This will remove any settings you've changed or set up by yourself. So if you've made any changes to the settings on the box, you'll need to set them up again.
How do I update my own router?
You'll need to access your router to change your WAN settings. Here's a list of the most common router makes. Find yours then type the numbers into your browser address bar. This will take you to your router settings page. If your router isn't one of these, you'll need to check your user guide or the manufacturer's website to find out what to do:
- Linksys 192.168.1.1
- Netgear 192.168.0.1 or 192.168.1.1
- D-link 192.168.0.1
The settings below are the ones you'll need to make sure your O2 Broadband is working properly with your router if you've taken a static address.
- ISP name: O2 Broadband
- Multiplexing method: LLC-Based
- VPI: 0
- VCI: 102
- Username: leave blank
- Password: leave blank
- Domain name: leave blank
- IP address type: set this to 'Dynamic IP'.
- DNS servers: choose to get these dynamically from the internet provider
- NAT: enable
- Primary DNS server: choose to get these dynamically from the internet provider
- Secondary DNS server: leave blank.
Once you've typed these in, you should be able to connect your router to your landline, and get online. If you're having problems using your own router, we won't be able to help fix it. You'll need to contact the manufacturer to get help specific to your router. You could also try connecting the O2 wireless box you got when you joined O2 Broadband.
Need more help?
If we've told you we've moved your area over but you're still having problems getting your broadband back up and running, or you're having difficulty resetting your O2 wireless box, call us on 0800 230 0202.
If we've told you we've moved your area over but you're still having problems getting your broadband back up and running, or you're having difficulty resetting your O2 wireless box, call your account manager (if you have one) or 0800 977 7337. Then choose option 4.
If we've told you we've moved your area over but you're still having problems, speak to your account manager or service relationship manager, ring your normal contact number, or call us on 0844 826 0288.