BlackBerry

HIGHLIGHTS
  • Set up your BlackBerry for Mobile Email
  • Advice for both small and large companies
  • Easy to understand, step-by-step guidance
 

 

Select the type of email account you have

Webmail: Gmail, Yahoo, o2.co.uk or any other ISP account

  1. Check for GPRS, EDGE or 3G access, which should appear in upper case at the top of your screen. If they appear in lower case, reboot the phone by taking out the battery and putting it back in again. If this doesn't make any difference, double check with customer services that your SIM card has been loaded with the BlackBerry Bolt-On™ tariff. Other icons, including X, SOS and OFF, may indicate that you're out of coverage, or that your wireless connection has been turned off.
  2. Hotmail, Google, Yahoo and most other email accounts can be used on BlackBerry phones. So if you have difficulties when you set up, visit the website of your email provider to make sure it supports either POP3 or IMAP.
  3. To set up your BlackBerry smartphone, you can either use the Secure Password Authentication set-up Wizard on your phone or your PC browser.
    • a. Set-up Wizard: find and click on the email Settings icon. If the icon does not appear, you should check with customer services to ensure that your SIM card has been provisioned correctly with the BlackBerry service.
    • b. PC: first get the PIN and IMEI number from your mobile. Go to Options> Status. Then visit O2 Email
  4. First time users should create a new account and agree to the T&Cs. This sets up an administration account which allows you to change settings and add up to 9 further email addresses to your smartphone.
  5. For popular web-based email accounts your settings will be automatically detected. For more specific accounts, you may need to provide the incoming and outgoing server details.
  6. Once completed, you'll receive a confirmation email. Any further emails should then arrive every 1-15 minutes.
  7. If you're still not set up, check your spelling. Most errors are caused by typographical mistakes, missing dots or extra spaces. For more information on these, visit our BlackBerry site for further help.
  1. Check for GPRS, EDGE or 3G access, which should appear in upper case at the top of your screen. If they appear in lower case, reboot the phone by taking out the battery and putting it back in again. If this doesn't make any difference, double check with customer services that your SIM card has been loaded with the BlackBerry Bolt-On™ tariff. Other icons, including X, SOS and OFF, may indicate that you're out of coverage, or that your wireless connection has been turned off.
  2. Check the POP3/IMAP settings for your email provider. You can do this by either visiting their website or checking the email settings on your PC. For example, on Outlook this will be under Tools> Options> Mail Account.
  3. Note down the incoming and outgoing server addresses and port numbers, as well as your login name and password.
  4. To set up your BlackBerry smartphone, you can either use the Secure Password Authentication set-up Wizard on your phone or your PC browser.
    • a. Set-up Wizard: find and click on the email Settings icon. If the icon does not appear, you should check with customer services to ensure that your SIM card has been provisioned correctly with the BlackBerry service.
    • b. PC: first get the PIN and IMEI number from your mobile. Go to Options> Status. Then visit O2 Email
  5. First time users should create a new account and agree to the T&Cs. This sets up an administration account which allows you to change settings and add up to 9 further email addresses to your smartphone.
  6. For popular web-based email accounts your settings will be automatically detected. For more specific accounts, you may need to provide the incoming and outgoing server details.
  7. Once completed, you'll receive a confirmation email. Any further emails should then arrive every 1-15 minutes.
  8. If you're still not set up, check your spelling. Most errors are caused by typographical mistakes, missing dots or extra spaces. For more information on these, visit our BlackBerry site for further help.
  1. You first need to confirm with your IT Manager whether you have a BlackBerry Server to connect through, or whether you can use POP3/IMAP access.
  2. If you can't decide whether your business requires the additional BlackBerry Server software, we can advise you here.
  3. If a BlackBerry Server has been installed, make sure your email account has been added to the server, and that you're given an Enterprise Activation Password. Then, on your phone, to go Option>Advanced Options> Enterprise Activation to enter your email address and password. Everything will be set up and synchronised wirelessly.
  4. If you want to connect to a BlackBerry Server, you'll need to make sure that you have a BlackBerry Enterprise Services tariff, rather than a BlackBerry Internet Service tariff.
  5. If you'd rather use POP3, make sure your Exchange server is configured for Outlook Web Access (OWA) and that it allows POP3/IMAP access. Go to our 'BlackBerry - Small Company' section and follow the BlackBerry Internet set up instructions.