O2 Insure FAQ's
- When and how can I buy O2 Insure?
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Buying O2 Insure is easy, as long as you do it within 28 days of buying an O2 mobile or laptop (inclusive of free upgrades).
Pay Monthly customers you can purchase O2 Insure either in-store or by calling O2 Customer Services
Pay & Go customers you can only purchase O2 Insure for Pay & Go mobile phones in an O2 store. Valid proof of purchase required. Click here to find your nearest store.
- O2 Insure Premier for iPhone Excess
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Policies purchased from 24th August 2011
1st Claim
2nd+ Claim
AD replacement
£60
£60
Theft
£60
£60
Loss
£60
£120
Policies purchased between 1st March 2011 and 23rd August 2011
Excess
8GB iPhone 3GS
16GB iPhone4
32GB iPhone4
first claim
£50
£70
£100
second claim
£75
£100
£125
third claim
£100
£125
£150
- How do I make a claim?
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Once you have all the details you need to hand, making your claim could be as easy as a five minute phone call to O2 Insure.
To make a claim, you must contact O2 Customer Services within 48 hours of noticing your equipment is missing or within 14 days if your equipment has been damaged. All theft claims must be reported to the police within 48 hours, as you'll need a crime reference number to make your claim.
Where possible, loss claims for mobile phones will require a loss reference number from either the Police or relevant authority (i.e. Transport for London). If this isn't possible, make a note of the Police station where you reported your loss, along with the name and badge of the officer you spoke to.
Once we have registered your claim and you have provided all the details needed, you'll be transferred to O2 Insure who will process your claim. Please remember, your bills need to be paid up-to-date, otherwise your O2 Insure policy will lapse and you won't be able to make a claim.
- Claim form
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If you have already lodged an insurance claim and have been asked to fill out a claim form, then you can download the form here.
If you have already lodged an insurance claim and have been asked to fill out a claim form, then you can download the form here. You will need to print this form, fill it out, and then either fax or post it back to O2 Insure. Details are located at the top of the claim form.
Please note that claim forms without claim reference numbers can not be processed.
To lodge an insurance claim, simply call O2 Customer Services.
- What is an excess fee and am I charged one when I make a claim?
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An excess fee is the contribution you make towards each successful claim.
A £25 excess fee applies to each successful claim made under O2 Insure Premier and Standard policies.
A £15 excess fee applies to each successful claim made under O2 Complete Cover policies.
For a summary of your policy benefits please click here
- How can I get a copy of my O2 Insure Terms & Conditions?
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A copy of your policy Terms & Conditions will be sent to you a few days after you purchase your insurance policy.
To print a copy of your T&C's, please click here
- Can I have my replacement mobile phone or laptop sent to a different address other than my billing address?
- Yes, your replacement mobile phone or laptop can be sent to just about any address in the UK. As we send all mobile phones and laptops by registered post or courier, someone will need to be available to sign for receipt.
- Who can buy O2 Insure?
- Only O2 customers over the age of 18 can buy O2 Insure handset and laptop insurance policies.
- What if I want to cancel?
- You can cancel your policy within 14 days of receiving your O2 Insure documents and as long as you haven't made a claim, you won't be charged. If it's been longer than 14 days, you will need to give 30 days notice. You will only be charged for the time you were covered.
- What do I do if something happens to my mobile or laptop?
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Don't panic. Simply give
O2 Customer Services call straight away and we'll tell you what you need to do.
And don't worry, if you're calling outside of our working hours, you can call the out-of hours on 08705 214 000.
