FAQs
Q. Can I send a text to more than one person?
Yes, you can send one message to up to five different mobile phone numbers using our new Group Send functionality. Simply separate numbers or people from your address book with semi-colons (;) or commas. This is useful if you want to send details to a group of mates about where you're meeting that night, for example. On a group send, your quota will be deducted by the total number of messages multiplied by number of recipients.
Q. Can I send a text message to an international mobile number?
No. You can only use SendTXT to send a text message to a UK mobile number.
Q. Why can I send much longer text messages than previously?
Now you can combine up to three text messages into one extra length message, making it easier for you to write longer messages. So if you write a longer message, you may actually use up to three of your text quota, and the recipient will receive them as up to three separate text messages. Also, if you send a message from your paid quota, even more characters are made available for you to use as no advertisements will be attached. The counter below the message box will always indicate character length and the number of text messages you are using.
Q. Can I buy more text messages if I still have some of my free text allowance left?
Yes, you can buy additional extra text messages no matter how many of your free allowance you have left. Simply click on the purchase tab to proceed.
Q. How much will it cost?
You can purchase 30 txts for £1.50.
Q. How do I pay for my extra TXT's?
It is no longer possible to purchase messages using a credit or debit card. All purchases are done through your mobile phone account. To purchase additional texts, go to the purchase page, and follow the instructions. Once you have pressed confirm, we will send you a confirmation TXT that contains your unique quota validation code. You will need to enter this code into the activation screen exactly as it appears in the TXT.
Delivery of the TXT message acts as the payment and the £1.50 charge will be debited from your account. Pre-pay users will see the amount debited immediately upon receipt. Contract (or post-pay) users will see the £1.50 debit on their monthly statement. It will be described as 'Premium TXT Message Service' or similar.
Q. Why do paid-for TXT's have more characters available than my free TXT's?
Paid-for TXT messages have more characters available to use for your message compared to fewer characters for your free TXT messages. This is because O2 or 3rd party messages will not be appended to your paid-for TXT's, freeing up more characters for you to use.
Q. What if I don't use up all my bought TXT's each month?
Your paid-for TXT's quota will be carried over to the next month. However, O2 is unable to issue any refunds for unused paid-for TXT's at any time.
Q. What should I do if I have not received confirmation TXT with my validation code, or it has been lost or deleted?
You should always receive your confirmation TXT within a few minutes of ordering. However, occasionally there may be network problems preventing immediate delivery. We recommend you wait up to 24 hours and if it has still not arrived, contact Customer Services. Type 'Send TXT Validation Code' in the subject field and include details of your mobile number, date purchased, O2 username, date of birth and postcode. If everything is OK, O2 Customer Care will re-send your validation code to your mobile phone. Remember, you will only incur the £1.50 charge upon successful delivery of the TXT message to your phone.