Lost and stolen

If your iPhone has been lost or stolen, you'll need to contact us as soon as possible so that we can bar the service. Please complete the Online Form to report your iPhone lost or stolen:

• Date and time lost/stolen
• IMEI Number
• Alternative contact number

If you have purchased insurance from O2, you can make a claim by contacting O2 Customer Services. If you are making a claim for theft or loss your must contact us within 48 hours; if you are making a damage claim you must contact us within 14 days. All theft claims must be reported to the police within 48 hours, as you'll need a crime reference number to make your claim. Loss claims will require a loss reference number from either the Police or relevant authority (i.e. Transport for London). If this isn't possible, make a note of the Police station where you reported your loss, along with the name and badge of the officer you reported it to.

Once your phone line has been barred and you have all the crime/loss reference details, you'll be transferred to O2 Insure to process your claim. But do remember, your bills need to be paid up-to-date, otherwise your O2 Insure policy will lapse meaning that we won't be able to process your claim.

View more information on your O2 Insure policy, including full terms and conditions