Number of complaints opened |
10163 |
Number of complaints closed |
8299 |
Complaints closed within 8 weeks |
4528 |
Complaints closed within 3 days |
2599 |
Complaints closed within 3 days (%) |
31.31% |
Closed complaints upheld by O2 |
7002 |
Complaints closed within 8 weeks (%) |
54.56% |
Complaints upheld by O2 (%) |
84.37% |