Help and Support

Help with mobile broadband, tablets and data

Pay As You Go information for iPad users

Learn how to manage your account on an iPad.

Remembering your mobile broadband number
Before you file away your paperwork, make a note of the mobile number for your device. You won’t remember it in the same way as you do your phone number. You’ll need this number if you’ve got a query about your account, to upgrade or if you need to cancel.

We recommend you register your account on My O2 as soon as you can – it’s the easiest place to check your data usage

Checking your data allowance
Go to the Settings menu on your iPad. Tap on Mobile Data and then View Account or Manage O2 Account.

Topping up your data
Go to the Settings menu on your iPad. Tap on Mobile Data, View Account or Manage O2 Account, Add Data and then Add Data or Change Plan.

We offer two payment options. One off or auto top-ups. The one off lasts for the period of time your purchase and then runs out. You’ll need to come back to the site to top up at that point, or before if you’ve used up all the data within the period. Our auto top-up option allows you to set up an ongoing payment that will renew each month for you. It’s not a contract, so you can cancel at any time. It’s 10% cheaper than a one off top-up.

We accept Visa, MasterCard and American Express. Your card must be registered in the UK. We accept non-UK registered cards, but only for a one-off top-up.

Buying Bolt Ons
If you have an auto top up plan, you can buy Bolt Ons to keep you going if your data is running low.

Sign in to your account to see the Bolt On options and choose the one you want. Tap on Mobile Data and then View Account or Manage O2 Account and follow the on-screen instructions.

If you have some data left, your Bolt On will be added once it runs out. Your Bolt On will expire when your data plan renews whether you use it or not, so don’t get more data than you need.

Problems with topping up
If your top-up didn’t work, call us on 0344 809 0222. We’ll need your mobile broadband number and details of when you made a payment.

If your payment didn’t go through, it might be because you don’t have enough money in your account or your card has expired. Try a different card or call us on 0344 809 0222 with your mobile broadband number.

Changing your plan
Go to the Settings menu on your iPad.

Tap on Mobile Data, View Account or Manage O2 Account, and then Add Data or Change Plan where you can choose your new plan.

Changing your auto top up payment date
If you have an auto top up plan, your payment date is the date you signed up. To change the payment date, you’ll need to cancel your plan and sign up again on the date you want the payment to be taken. Click on Mobile Data, View Account or Manage O2 Account, Change Plan

If you sign up on 29, 30 or 31 of the month, we’ll automatically change subsequent payment dates to 28.

Updating payment details
To update your payment details, go to the Settings menu on your iPad.

Click on Mobile Data, Manage O2 Account , Manage your card details and follow the instructions.
Please make sure to update your card details once you hit continue, or your auto top up will be cancelled and you’ll have to set it up again. Cancelling automatic data top-ups
You can cancel your data plan at any time.

Go to the Settings menu on your iPad. Click on Mobile Data, View Account or Manage O2 Account and then Edit your account.

Changing operator
You will not need a PAC code if you decide to leave O2 and get another iPad account elsewhere.

Topping up data before you run out

You can top up even if you have data remaining.

Your top-up will be queued and only become active once your current data is used up or expires.
Changing your payment date

If you have a Steady Surfer plan, your payment date is the date you signed up. To change the payment date, you’ll need to cancel your plan and sign up again on the date you want the payment to be taken.

If you sign up on 29, 30 or 31 of the month, we’ll automatically change subsequent payment dates to 28.
Problems with topping up

If your top up didn’t work, call us on 0344 809 0222. We’ll need your mobile broadband number and details of when you made a payment.

If your payment didn’t go through, it might be because you don’t have enough money in your account or your card has expired. Try a different card or call us on 0344 809 0222 with your mobile broadband number.
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