Help and Support

Help with mobile broadband, tablets and data

Managing your Pay Monthly account

Activate your sim, view your bill, check your balance or cancel your account.

Activating your Pay Monthly sim
Your sim is ready to use as soon as you receive it. Just pop out the right size and put it in your device.

Remembering your mobile broadband number
Before you file away your paperwork, make a note of the mobile number for your device. You won’t remember it in the same way as you do your phone number. You’ll need this number if you’ve got a query about your account, to upgrade or if you need to cancel.

We recommend you register your account on My O2 as soon as you can – it’s the easiest place to check your data usage

Viewing your bill and checking your balance
My O2 is the quickest and easiest way to check your bill, your remaining balance and data usage.

Take a look at our My O2 help page to discover the benefits of signing up.

If you’re already registered, visit My O2 to sign in. You can also download the My O2 app to your phone for free.

Using the Mobile Broadband Manager
The Mobile Broadband Manager helps you manage your settings for dongles and pocket hotspots.

You can download our guide that covers:

  • accessing the Mobile Broadband Manager
  • changing your password and settings
  • checking your balance and topping up
  • managing software updates.

Requesting a paper bill
Paper copies of your bill can be posted to you at a cost. It’s £1 for a summary bill and £1.50 for an itemised bill.

If you would like a paper copy of your bill, get in touch.

Cancelling your mobile broadband contract
If you would like to cancel your contract, visit our cancellation help page to find out how.

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