Help and Support

Help with your O2 Drive policy

Your O2 Drive policy

Quotes for existing O2 customers 
Your quote is determined by factors like your postcode, car type, driving experience and no claims discount. But if you're already with O2 on a consumer tariff, we’ll use your information to try and help get you a better quote. This will be based on things like how long you’ve been with O2, your payment history and your device. 

We'll know if you're an O2 customer, as you'll be asked to provide your mobile number when you get a quote. 

It doesn't matter if you're not with O2, we’ll still try our hardest to find you the best quote possible. 

Policy documents 
Your policy documents will be available at My O2. If you don't have a My O2 sign in, or have forgotten your details  click here.  

How to submit your proof of no claims discount

By email
If you want to email us, scan your documents and save the files as jpeg, pdf or png – just make sure the image is clear and we can read all the information we need. Then attach the files and email us at NCD@drive.o2.co.uk. Make sure you include your policy number in the email too.

We can't accept encrypted files, Skydrive attachments or links to previous insurer's websites.

By post
If you want to post your documents to us, send the originals or scanned copies to:

O2 Drive
Insurance Services
Unit 25 Tresham Road
Orton Southgate
Peterborough
PE2 6BU

If the proof is from a UK insurer

Send us your renewal notice or a letter from your last insurer. If the renewal notice is for a different vehicle than the one you’re insuring with us, we’ll also need documents to confirm that policy has ended.

The proof needs to be from the last two years, and it needs to show:

  • your last policy’s expiry date
  • any claims or losses in the last five years
  • the name of the driver who earned the no claims discount
  • the number of years’ no claims discount.

We can’t accept no claims earned on a van.

If the proof is from an overseas insurer

Send us a letter (written in English), on company headed paper that shows:

  • the start and end date of the policy
  • any claims or losses in the last five years
  • žthe number of years’ no claims discount
  • žthe type of vehicle the discount was earned on. We can’t accept no claims earned on a van.

If the proof is from a company vehicle

Please send us a letter on company headed paper, showing:

  • žthe type of vehicle (we can’t accept no claims earned on a van)
  • žthe dates the driver started and stopped using the vehicle
  • ždetails of any claims or losses in the last five yearsž
  • whether the driver had sole use of the company vehicle.


Additional drivers  
If you need to add or remove a driver, go to My O2 Drive

Optional extras 
Optional extras such as breakdown cover are available at an additional charge. Terms, conditions and exclusions apply - see policy documents for full details. 

Making a claim 
To make a claim under your car insurance policy, call the Claims Helpline on 0330 018 8802. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are included in the policy documentation. 

Tracking your claim 
When you first reported your claim, you would have been given a number for the insurer. This is the number you should use for any queries relating to your claim. If you’ve lost this number, call the claims number shown in the Contact Us link in O2 Drive, or in your main policy documents. Select the option for claims already reported. You'll then need to select the name of your insurer from the list provided, which can be found in your policy documents.  

If you need any more help tracking your claim, call the O2 Drive team on 0330 018 8802. 

Cancelling your policy 
If you want to cancel your policy, call us on 0330 018 0802. Our contact details are on the reverse of your Certificate of Motor Insurance. 

Getting help with your policy 
For help with new quotes call us on 0330 018 3302, or for an existing policy, call us on 0330 018 0802. 

Call costs 
Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and may be included in your call package depending on your service provider. 

On O2 tariffs they are included as part of any inclusive or free minutes allowances.   

Calls from abroad cost the same as calls to a normal landline number from abroad. 

Making a complaint 
If you'd like to register a complaint, call us on 0330 018 0802 or write to us at: 

The Customer Relations Manager,  
Fusion House, 
Bretton Way, 
Peterborough, 
PE3 8BG 

If we can't settle your complaint, or you’re not happy with the final response, you may be entitled to refer it to the Financial Ombudsman Service. For more information please go to www.financial-ombudsman.org.uk

 

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