Help with your O2 Drive policy
We can't accept encrypted files, Skydrive attachments or links to previous insurer's websites.
If you want to post your documents to us, send the originals or scanned copies to:
Unit 25 Tresham Road
If the proof is from a UK insurer
Send us your renewal notice or a letter from your last insurer. If the renewal notice is for a different vehicle than the one you’re insuring with us, we’ll also need documents to confirm that policy has ended.
The proof needs to be from the last two years, and it needs to show:
We can’t accept no claims earned on a van.
If the proof is from an overseas insurer
Send us a letter (written in English), on company headed paper that shows:
If the proof is from a company vehicle
Please send us a letter on company headed paper, showing:
If you need to add or remove a driver, go to My O2 Drive
Optional extras such as breakdown cover are available at an additional charge. Terms, conditions and exclusions apply - see policy documents for full details.
Making a claim
To make a claim under your car insurance policy, call the Claims Helpline on 0330 018 8802. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are included in the policy documentation.
Tracking your claim
When you first reported your claim, you would have been given a number for the insurer. This is the number you should use for any queries relating to your claim. If you’ve lost this number, call the claims number shown in the Contact Us link in O2 Drive, or in your main policy documents. Select the option for claims already reported. You'll then need to select the name of your insurer from the list provided, which can be found in your policy documents.
If you need any more help tracking your claim, call the O2 Drive team on 0330 018 8802.
Cancelling your policy
If you want to cancel your policy, call us on 0330 018 0802. Our contact details are on the reverse of your Certificate of Motor Insurance.
Getting help with your policy
For help with new quotes call us on 0330 018 3302, or for an existing policy, call us on 0330 018 0802.
Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and may be included in your call package depending on your service provider.
On O2 tariffs they are included as part of any inclusive or free minutes allowances.
Calls from abroad cost the same as calls to a normal landline number from abroad.
Making a complaint
If you'd like to register a complaint, call us on 0330 018 0802 or write to us at:
The Customer Relations Manager,
If we can't settle your complaint, or you’re not happy with the final response, you may be entitled to refer it to the Financial Ombudsman Service. For more information please go to www.financial-ombudsman.org.uk
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