Help and Support



From daily treats to extraordinary experiences, it's all on Priority. Make every day a little more special.

Priority is a free service (although you will be using your data allowance when using the service) and it's exclusive to O2 mobile customers.

Priority contains a mixture of exclusive offers and some offers that are Open2All. Exclusive offers are only available to O2 customers. They've been negotiated directly by us to make every day a little more special for you. Open2All offers are handpicked by us from the best of the current deals on the market. They're available to anyone, but are so good we'd hate for you to miss out.

You can use Priority on any handset – all you need is a data connection.

The first time you use Priority, it will automatically work out what sort of phone you have and tell you the appropriate way to access the service (via a downloadable app or the mobile web).

Problems using Priority

If you change your mobile number or lose your phone you'll have to go through the registration process and start again.

If your map thinks you're somewhere that you're not, the GPS might not be turned on. Go into settings to check.

Sometimes your phone could still be showing it's previous location while it finds you. Give it a minute or two and it should jump to your current location.

If you are inside a building, the phone might have a problem finding your exact location. It's the same if you're on the move - the phone can take a while to catch up depending upon the speed you're travelling.

Priority serves up offers that are nearby – so knowing your location is important. Go into the Settings page and toggle the switch for Location to On. The phone will then automatically detect where you are and list all the offers nearby. 

If you have any problems with a voucher, or you find a voucher code doesn't work at the store or venue, tell the merchant or partner first - you'll find the details in the voucher small print.

If you're not sure about any techy terms, check out our jargon buster

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