Help and Support

O2 Tracks

O2 Tracks

From 30 June, O2 Tracks will no longer be available. 
But don’t worry, it’ll be business as usual until then, and we’ll update all those top tunes weekly. 
If you’re on a subscription that lasts longer than a week, and you want to carry on listening until 30 June, you can still subscribe on a weekly basis through the app.

O2 Tracks brings the biggest chart hits to your mobile, giving you:

  • Unlimited access to the Official Top 40
  • Just In playlist with new releases updated throughout the week
  • Playlists featuring album tracks from the hottest artists
  • The best rock, dance and RnB tracks
  • Pinned Favourites to keep the songs you love on your mobile
  • Celeb news and gossip

You can get O2 Tracks on:

Remember:

  • O2 Tracks works on Windows 7, but is faster on Windows 8
  • You can use the app on iPads and some Android tablets, but it won't scale to full-screen
  • O2 Tracks works on one device at a time, so if you use your mobile number to activate the app on a tablet, it'll stop updating on your phone

Cost

At the end of your free trial, O2 Tracks will cost £1 per week if you're with O2 and £4.99 a month if you're on another network.

If you're an O2 4G customer, you can also get the latest music videos and exclusive backstage content for £1.50 per week with O2 Tracks Video.

How it works

O2 Tracks will update the Official Top 40 playlist overnight every Sunday. You can listen to the songs in the Top 40 for as long as they're in the chart.

The Just In playlist updates daily and other playlists update several times a week. You can listen to any track for as long as it's featured – or tap Buy to purchase and download a track.

For O2 customers with 4G, music videos are refreshed several times a week.

You can manage your updates in your Settings. If you choose not to update automatically overnight, then you'll just need to tap Update each morning to get the latest music, bonus tracks and celeb news.

Settings and data

We recommend that you use wifi to download the app and get your updates to avoid being charged for mobile data.

If you set the app to update automatically but you're not on wifi, we'll ask for confirmation before starting any downloads.

If you choose to download the app and songs over mobile data, the first download will be about 100MB. Updates after that will vary.

Music videos vary in size, but on average will use around 25MB of data when streaming.

If you're not sure about any techy terms, check out our jargon buster

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