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How does Help at Hand work?

It's a new mobile care service that gives you the reassurance you need to keep living an independent life.

How does it work?

Help at Hand is a mobile care service that you connect to with a specially designed handset. Built-in GPS technology, safe zones and a fall detector are some of the service features that mean the specialist support centre can get you the help you need wherever you are.

The Help at Hand service is a combination of three things working together:

  1. 1. Help at Hand handset

    A specially designed handset that is discreet and easy to carry, that connects you, or the people you care for, to a support centre from anywhere in the UK (with O2 mobile network coverage).

  2. 2. Secure Help at Hand website

    A secure Help at Hand website which allows a user's profile to be efficiently set up and managed. Personalising the service based on individual care needs and detailing how to respond when help is needed.

  3. 3. Support Centre

    A UK-based specialist Support Centre available 24 hours a day, 7 days a week, 365 days a year.

Case studies

Meet Helen

Helen has asthma and dyspraxia which affects her co-ordination and causes her to suffer frequent falls.

Prior to using Help at Hand, Helen did not feel comfortable going out without company in case she fell and needed help. This was frustrating for Helen as she wanted to be able to get out and be more active, but could not always find a friend to accompany her.

Since using Help at Hand, Helen has felt able to begin taking brisk walks on her own in her spare time. She has had falls several times while using Help at Hand which triggered the handset's fall down detector. Helen says that the support centre got in touch with her immediately to check that she was ok and that this support was very reassuring:

“It's a great relief to know that had I hurt myself someone would have been in contact right away to make sure I got the help I needed.”

Overall, Helen feels that Help at Hand has had a really positive impact on her confidence and independence. She feels less anxious about going out alone and reassured that if she experiences a health problem she has access to support wherever she is.

Meet Helen
Hear more from our customers

Asked to describe Help at Hand she says “It's like a little slice of freedom in your pocket,” and is keen to recommend the service to people in a similar situation.

Ready to set up your Help at Hand account?

If you're ready to set up your Help at Hand account just sign in with your existing O2 username and password. If you're new to O2 please register your details to get started.

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