FAQs
FAQs
No. If you have one of the supported Mobile Video devices (see below) you will automatically be presented with links to the Mobile Video service within O2 Active. The service is currently only available to O2 customers.
Depending on your handset capability, and the properties of the clip in question, you may see a download option, a stream option or both.
Choose streaming if you want to view the clip immediately rather than wait for downloading to complete.
Choose streaming if you only want to view the clip once or more within the next hour.
Choose download if you want to view the clip at the best quality
Choose download if you want to play the clip several times or keep for later replay.
The price will vary for each video clip. Prices will be clearly displayed on the page before you request the clip.
If you are a Pay and Go customer your account will be checked to ensure you have enough money in your account to pay for the clip. If you do, the value of the clip will be automatically debited from your account. You will be sent a text message receipt of your transaction confirming the amount you have been charged. If you are a Pay Monthly customer the transaction will be automatically added to your monthly bill. You will also be sent a text message receipt of your transaction confirming the amount you have been charged.
When you elect to stream a clip the data is delivered in real time over the O2 network. Occasionally you may experience "buffering" of the clip. This occurs when the phone is bringing down the data for the remaining portion of the clip.
Digital pictures are made up of a series of small blocks called pixels. To ensure that the clips offered over the O2 Mobile Video service are small enough to be delivered quickly over the network, a trade off has to be made in terms of the picture and audio quality vs. file download size and time. Occasionally you may think some clips, like fast moving sports action, look "blocky", which is a consequence of the encoding of the video clip.
You will be able to retry any clip you have paid to see, free of charge, within one hour of your purchase.
Please call O2 Member Services who can arrange this for you.
Please switch your phone off and on to clear it down and retry.
- “Insufficient Bandwidth” error messages,
- video streams “freeze” or becomes extremely “blocky”
- video streams play OK but do not seem as sharp as usual
- downloads take much longer than usual
You may have moved outside an area of 3G coverage. 3G coverage is usually indicated by a “3” icon next to the aerial symbol on your phone screen. If you try again while outside 3G coverage, you will be delivered a version of the clip of suitable quality for non-3G coverage areas. Alternatively wait until you are back in an area of 3G coverage and try again. You will be able to retry any clip you have paid to see, free of charge, within one hour of your purchase.
The O2 Mobile Video service customises the content available to suit the handset being used. Different handsets will see different content depending on whether they support streaming, downloading or both, and whether they are 3G or 2G handsets.
Please see the regularly updated list