O2

What is Wi-Fi and what can I do with it?

Wi-Fi is high speed wireless access to the Internet and it's provided via hotspots that broadcast their signal over a range of 60 to 100 metres. You may already have one at home which gives you access to your broadband line, and you'll find public hotspots in locations all over the country.

How do I know if my phone has Wi-Fi?

Mobiles which currently have Wi-Fi include: Nokia N series, O2 XDA Orbit, BlackBerry® 8120 and Sony Ericsson P1i. Check your user guide or ask before you buy a new phone to see if it connects using Wi-Fi.

What is included with the O2 Wi-Fi Bolt On?

Our Wi-Fi Bolt On gives you access to unlimited Wi-Fi at over 5,000 public hot spots with The Cloud. But don't forget that there's an excessive usage policy.

What is data and Wi-Fi excessive usage?

The legal speak explained

All usage must be for your private, personal and non-commercial purposes. You can't use the service for continuous streaming of any audio/video content or enable voice over the internet (VoIP), P2P or file sharing. And you can't use the service in a way that adversely impacts the service to other customers of the Cloud.

What that really means

We want you to surf the internet as much as you like on your mobile. As long as it's for your own personal use and you don't affect the quality of other O2 users, then you don't have to worry about any usage limits.

How can I find out where The Cloud hotspots are?

You'll be able to find your nearest The Cloud hotspot by using our hotspot directory

How do I set up Wi-Fi with The Cloud on my phone?

To take advantage of The Cloud network with O2, you'll need to subscribe to the Wi-Fi Unlimited Bolt On. It's available for £7.50 a month or as a promotional Bolt On with any 600+ minute tariff (excluding 12 months).

Once you have Wi-Fi added to your subscription, you'll need to complete a one-off authentication process. Once this is done, you can access Wi-Fi whenever you're within The Cloud's coverage.

How to set-up Wi-Fi with The Cloud on your mobile

First time authentication:

1. Turn on Wi-Fi on your connection settings
2. Scan for networks and choose The Cloud
3. Click on the O2 icon
4. Enter your mobile phone number starting 07
5. Select a bookmark or go to a specific web page to start browsing

Subsequent Cloud Wi-Fi sessions:

1. Turn on Wi-Fi on your connection settings
2. Scan for available networks
3. Select Wi-Fi Zone - The Cloud
4. Launch browser

Specific help for Nokia N95 users - setting up The Cloud Wi-Fi on your N95:

First time Cloud Wi-Fi authentication:

1. Menu
2. Tools
3. WLAN wizard
4. Select Wi-Fi Zone - The Cloud
5. Options
6. Start Web Browsing
7. Click on the O2 icon
8. Enter your mobile number starting 07
9. Start browsing session

Subsequent Wi-Fi usage for Nokia N95 users:

1. Menu
2. Tools
3. WLAN Wizard
4. Choose Network
5. Start browsing session

Specific help for BlackBerry 8120 users - setting up The Cloud Wi-Fi on your BlackBerry 8120:

First time authentication:

1. Applications
2. Set Up Wi-Fi
3. Scan For Networks
4. Select Network
5. Save Profile
6. Click the O2 icon
7. Enter your mobile number starting 07
8. Start browsing session

Subsequent Wi-Fi use for Blackberry 8120:

1. Manage connections
2. Click on Wi-Fi
3. Wi-Fi Options
4. Select Wi-Fi Zone - The Cloud
5. Start browsing session

What happens if my phone doesn't show The Cloud on my list of networks?

The Cloud offers over 5,000 hotspots to connect your phone to the internet, but you'll just need to make sure that you're in one of those areas. Check your postcode in the hotspot directory if you're not sure. Once you've checked, you'll be able to find your nearest The Cloud hotspot.

What happens if I change my phone?

Your Wi-Fi Bolt On only works with one phone. So, if you upgrade your phone or replace it, then you'll need to call our Customer Services Team (the number's on your last bill). Tell them that you've changed your phone and want the service (MAC code) reset.