Putting customers first : it's all about you
Taking good care of you
Customer satisfaction is our top priority. And we're pleased to say we seem to be getting it right. For the third year running, we were ranked highest in customer satisfaction among UK mobile broadband customers in the J.D. Power and Associates UK Mobile and Fixed Broadband Studies. And Ofcom rates us for customer service and the standard of advice provided.
We're here to help. Here's how
Supporting you throughout your business journey.
We work closely with you the whole time you’re with us. You will always have access to the support you need, helping you meet your business objectives.
Account Manager
Your key contact, ensuring we’re meeting all your needs and helping you maximise your investment in our services.
Service Relationship Manager
The person who manages your daily needs. She or he works with your Account Manager to maximise your service levels, and reviews them regularly.
Service Delivery Manager
Your Service Delivery Manager looks after all the technical service aspects for your managed IT services.
Service Architects
The Service Architects agree service requirements, resource levels and service level agreements (SLAs) with you, delivering right through to implementation.
Healthchecks
Our technical experts will come and check that your solution is set up to achieve the very best results for your business.
O2 Gurus
Free and friendly advice on anything technology-related, instore, by phone or online.
Customer Forums
Get your O2 questions answered. Communicate with other forum members. Post your answers and help other users.
It all adds up - read our guide to the business benefits you get with O2
Other ways to get support
We know people like to find things out in different ways. Be shown how to use a new phone. Get advice from other people using the same services. Find out what others think about a new piece of kit. So we've set up a whole host of support options for you to choose from, including:
O2 Gurus
Free and friendly advice on anything from your phone to your mobile broadband or laptop. Find them in our shops or contact them online or over the phone.
Customer forums
Get your O2 questions answered. Communicate with other forum members. Post your answers and help other users.
Healthchecks
Our technical experts will come and check that your solution is set up to achieve the very best results for your business.
Priority ticketing
Jump the queue with priority tickets to thousands of gigs across the UK.
Priority moments
A clever mobile service just for O2 customers. Every day you can find exclusive offers and experiences nationwide from the brands you love.
