Joining O2
Joining O2 : Talk to us and see the difference
Joining O2 is simple. We'll work closely with you to make it all run smoothly and ensure a seamless transition.
Watch the videos to discover how.
Making it simple to join your communications together
Alyson on how we provide quick and simple solutions.
Making reporting better
Paul explains how we help customers get the reports they really need – stripping out unnecessary detail and making it easier to reach the right decisions.
Well designed support
Liz recalls how we built trust in a new customer with managed support. Our service is designed with our cutomers in mind.
Smarter working made simple
Natalie talks about how joining up your communications with us can be simple and hassle free.
Migrating landline and mobile services to O2
Nicola describes how detailed planning and an agreed communications strategy meant an on-time migration of multiple services with no downtime or service issues.
Our Project implementation team
Nicola's open approach with a customer took away the headache of switching services. Her team worked together with the customer and carried out the task with a minimum of fuss.
Managed services
Paul shows how our managed services efficiently join up and maintains your business. A single supplier can cut cost and complexity.
Upgrading communications made easy
Jason looks at how our straightforward approach takes away the pain of upgrading
Your O2 project team will set up your services with minimal disruption to your business. We have a simple but rigorous project process to reduce risk:
Plan
Our Customer Project Manager (CPM) Team will create a clear picture of the transition management.
Our Project Managers are not prescriptive about how and when you should transfer service 2 this is done collaboratively with you.
Define
When the project becomes more complex, we will work with you so both the service and the technology meets you needs.
Our expert Service Architect and Service Management Teams will deliver complex managed services in a way that suits you.
Deliver
We'll work with you so both the service and the technology meet your needs.
If there are complex technical requirements, like smartphone deployment or back office system integration, our Technical Architect Team or Professional Services Team will be closely involved.
Communicate
Along with the project plan development and coordination, our Project Managers provide a formal risk register and mitigation plan, communications plan, action tracker and all other project documentation.
This is then regularly reviewed (typically weekly) with you until the project ends.
Your account manager is your key point of contact. He or she will work closely with you to make sure the project moves at a pace you're comfortable with. And at the standard we demand.
To help everyone in your organisation get the most from O2 services, we can provide support such as:
- User guides to help with frequently asked questions
- Text messages to remind everyone about the transfer
- Information for your intranet
- An on-site road show to answer your employees' questions directly
To find out more about joining O2, contact your Account Manager or request a call back.
