Internet
Home Broadband Awards
Our Business Broadband service runs over the same network as our Home Broadband, which has won a clutch of prestigious awards.
Internet: access you can count on
Can any business function without internet access these days? Whether your usage patterns are low or high, whether your users are based in the office or at home, O2 has the answer.
Our Business Broadband services cater for a range of sites and users. For your critical locations, our High Speed Internet service offers the highest level of availability and the capacity to transfer huge amounts of data.
Choose the Internet service that meets your needs:
| Business Broadband – Home Worker ** | Business Broadband – Branch Office ** | Business Broadband – National Access | High Speed Internet | |
|---|---|---|---|---|
| User / site type | Home worker Small office with low usage |
Home worker with higher usage Small office |
Locations not yet served by our other Business Broadband services |
Sites transferring large amounts of data Key sites where internet access is critical |
| Download speed (depending on location) | Up to 16.4Mbps | Up to 17.3Mbps | Where the O2 network has no direct exchange we can connect you via our access proposition using the BT network which gives the same billing and support service. The speed of this connection will be the best that can be offered in these locations | Up to 10Gbps |
| Upload speed (depending on location) | Up to 1.1Mbps | Up to 1.1Mbps | Up to 0.5Mbps | Up to 10Gbps |
| Service level for faults on user connection (see explanation of levels below) | Level Two Level Three* |
Level Two Level Three* |
Level Two Level Three* |
Response within four hours and target fix within five hours (fibre) to seven hours copper) |
| Equipment options (chargeable) | Routers shipped ready to plug and play | Routers shipped ready to plug and play | Routers shipped ready to plug and play | We'll install equipment at your sites |
| Static IP addresses available? | Yes – single addresses Multiple addresses – coming soon |
Yes – single addresses Multiple addresses – coming soon |
Coming soon |
Yes – single and multiple addresses |
* Extra charges apply
** Fair usage of 150GB applies
Service Level Two
If you report a fault on a working day between 8am and 6pm, Monday to Saturday we'll aim to fix it by the end of the next working day (excluding public and bank holidays). Report a fault outside these hours and we'll aim to fix it within two working days.
Service Level Three
If you report a fault before 1pm, we'll aim to fix it by the end of the day including public and bank holidays. If you report a fault after 1pm within working hours we'll aim to fix it before 1pm the next day. Work is normally carried out during working hours: 7am to 9pm Monday to Friday, 8am to 6pm Saturday, Sunday, public and bank holidays.
Transferring around 600 lines and hundreds of broadband services all went well. The time spent planning paid off and resulted in the execution of the project being very quick and effective.
Graeme Stirling, Group IT Director, Miller Group
Joined Up IT
Simplify your IT, optimise your networks and automate your processes. We'll give you a flexible, joined-up platform to support your changing business needs.
Joined Up Communications
Streamline your voice and data infrastructure and reduce cost and complexity.
Contact your Account Manager or arrange a call back
