O2 Business Text
The benefits of O2 Business Text
Using texts for business is an effective, low-cost way of talking directly to your customers - and employees without delay.
FACT: We're texting more and more. According to the Mobile Data Association, almost 217 million texts are sent every day in the UK.
Getting started
O2 Business Text is quick to set up. We have a range of solutions that can work with your existing systems - which means less administrative hassle and lower IT costs.
See how O2 Business Text worked for other companies:
- Improving customer loyalty. By sending texts that helped customers manage their finances, Lloyds TSB built loyalty while saving money. Watch the video case study.
- Increasing customer satisfaction. Tesco.com used texting to keep customers updated on deliveries. Watch the video case study.
- Saving money on paper communications. O2 Business Text reduces your need to write to customers and their need to call you, while helping to maintain customer loyalty and target sales. See how Mobiqa delivered virtual mobi-tickets™ to fans at 11 music festivals sponsored by O2.
Find out what we can do for your business. Contact your Account Manager, Email us or text Hello to 60600.
Meeting your needs
Our O2 Business Text solutions range from off-the-shelf to bespoke, from pay and go to bulk messaging. They're simple to set up, and work easily with existing IT systems.
Find out what we can do for your business. Email us or text Hello to 60600.
Why choose O2 Business Text?
- Improves customer loyalty and satisfaction with personal, tailored messages
- Instant, direct and easy for your customers to respond to
- Simple to track and measure
- Reduces the cost of servicing customers - less spent on mailing and calling
- Reduces the use of paper - so it's environmentally friendly
What support does O2 offer?
- An expert team that'll listen to your objectives and suggest ways to meet them
- Our experience, resources and strength in this area.
Which solution is right for you?
There are two O2 Business Text solutions that are ideal for SMEs: Online Text and O2 Desktop Text
1. Online Text
This pay-as-you-go solution is free to set up online. And you can manage your message account wherever you have an internet connection.
Register free now and get 100 free messages.
The benefits:
- Great value. O2 Online Text can cost a lot less than telemarketing. Find out how much you could save.
- Increases efficiency. Set up message templates, distribution lists, address books and more.
- Entirely flexible. Distribute the same message to up to 32,767 numbers with Microsoft® Excel®. Send replies to mobile numbers or email addresses. Time messages to be sent immediately or in the future.
- Keeps you in control. Track your message history; set alerts for when you're running low on message credits; check your account when you're out of the office.
2. O2 Desktop Text
O2 Desktop Text offers even more flexibility - which comes in handy if you intend to send regular text. It does this by integrating with your Outlook email system - allowing you to enjoy all the benefits of O2 Business Text from your laptop or PC.
The benefits:
- Cost effective. Find out how much you could save right now.
- Easy to use. No need to log on to a different system to start texting. Once you're set up, O2 Desktop Text can be accessed from your email system whenever you need it. Try our interactive demonstration.
- Makes texting even quicker. Send and receive messages from your desktop, access your personal and company address books, or contact an unlimited number people at once.
- Keeps colleagues, customers and suppliers informed. Arrange for automatic reminders to be sent to meeting attendees' mobiles whenever you make an appointment in your email calendar.
Discover what we can do for your business. Email us or text Hello to 60600.
For a more tailored solution check out O2 Business Text for corporate businesses.
Meeting your needs
Our O2 Business Text solutions range from off-the-shelf to bespoke for bulk messaging solutions. They're simple to set up and work easily with existing IT systems.
Find out what we can do for your business. Email us or text Hello to 60600.
Why choose O2 Business Text?
- Improves customer loyalty and satisfaction with personal, tailored messages
- Instant, direct and easy for your customers to respond to
- Simple to track and measure
- Reduces the cost of servicing customers - less spent on mailing and calling
- Supports environmental strategies by reducing use of paper etc.
What support does O2 offer?
- An expert team that'll listen to your objectives and suggest ways to meet them
- Our experience, resources and strength in this area.
Which solution is right for you?
Every company is different, but we have a solution to help meet your business objectives, to help you reach customers and employees, ranging from operational to campaign solutions.
1. O2 Managed Text
O2 Managed Text is our most flexible text messaging solution, suitable for a wide range of business needs.
The benefits:
- Make it all yours. Customise functions, adapt applications - even brand it.
- It's cost-effective. The more you text, the more you save. Contact us and we'll tell you how much that is for your company.
- Encourage response. You can include a reply number so customers can respond to your messages.
Your choice. Within O2 Managed Text you have two options:
- O2 Hosted Managed Text is ideal if you're looking for a simple, fairly hands-off texting service that still delivers the goods. We provide you with a secure, online environment in which to manage your campaigns.
- O2 Integrated Managed Text can be fully integrated with your server network, giving you the power to manage everything in-house.
2. O2 Mobile Marketer
This text messaging solution gives you complete control over every aspect of your text campaign. It comes with user-friendly tools for planning, building, costing and measuring results. Which means you can create, manage and evaluate all elements of your campaign.
The benefits:
- Learn more about your customers. By generating valuable customer databases.
- More ways to communicate. One-way message broadcasts; two-way 'push and pull' messages; voting; sending competitions and ringtones. All these and more are possible with O2 Mobile Marketer. By sending messages that enable your customers to respond, you can help develop closers relationship with them and increase loyalty with them.
- Save time. Create templates to help you cut down the amount of time spent designing and scheduling text campaigns.
- Real-time reporting. You can monitor, analyse and report on campaigns as they happen - and react fast to the data. No need to wait days, weeks, or even months for responses to come in.
- Easy to use. With training from our experts, you'll be running your own text messaging campaigns in no time.
- All the support you need. Our text messaging team will help you build your campaigns and support you
3. Land to Mobile
Already have the messaging application you want but just need a hand to get the message across, we can help. We'll send your text messages over our network from your application.
What you will need
- A link to our network. This can be either a fixed link into the O2 network from your premises via a kilostream connection, or a virtual connection using the Internet (this requires a public IP address)
- Software compliant with SMPP V3.3
How much does it cost?
You pay a one-off connection charge for the link to the O2 network. There is no minimum fee - you are charged per message sent. But the more you send, the less you pay.
How long to set up?
It only takes 15 to 20 working days to set up once we've received your application.
Discover what we can do for your business. Contact your Account Manager, Email us or text Hello to 60600.
Looking for something simpler? See our SME solutions here
Working together
Know the message you want to communicate to lots of people but need a hand to make it happen? We can help. We'll send your text messages over our network from your application. We call this our 'Message Partnering Service'. And it only takes 15 to 20 working days to set up once we've received your application form.
How much does it cost?
You pay a one-off connection charge for the link to the O2 network. There is no minimum fee - you are charged per message sent. But the more you send, the less you pay.
What you need:
- A link to our network. This can be either a fixed link into the O2 network from your office, or a virtual connection via the Internet, which requires a public IP address.
- Message-generating software. (SMPP V3.3 compliant). This is available from a wide range of suppliers who can offer a variety of packages to suit your needs. We can point you in the right direction.
Discover what we can do for your business. Email us or text Hello to 60600.
Already a partner?
Access your account here.
O2 Business Text works
There's nothing better than a satisfied customer to prove that a service works. Our customers come from all sectors. Follow the links to see how O2 Business Text worked for them.
Retail
Tesco.com worked with O2 to improve customer satisfaction. Watch the video case study here.
Retailer text examples:
Text Service to 60600 to receive an example of a customer service text.
Text Offer to 60600 to receive an example of a sales text.
Text Staff to 60600 to receive an example of an employee text.
Learn more about how O2 works with the retail sector
Finance
Lloyds TSB improved customer loyalty with O2 Business Text. Watch their video case study here
Financial services text examples:
Text loyalty to: 60600 to receive an example of a loyalty text.
Text sales to: 60600 to receive an example of a sales text.
Text staff to: 60600 to receive an example of an employee text.
Find out more about how O2 works with the finance sector
Education
O2 worked with Cottesloe School to help students revise. Find out how.
Public Sector
Gloucestershire Police and Caerphilly County Council used O2 Business Text to improve communications with the community. Download their case study here
Find out more about how O2 works with the public sector and education:
http://www.o2.co.uk/publicsector
http://www.o2.co.uk/education
Manufacturing
Fleet Support worked with O2 to contact its mobile workers using O2 Business Text. Read the case study.
Find out more about how O2 works with Manufacturing.
To see what we can do for your business, please contact your Account Manager or text Hello to 60600.
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