O2

About us

To see whether your MNC will benefit from a deal with us, please email mncsales@o2.com.

We're part of Telefónica, one of the world's leading telecommunication companies. That means we're able to meet the mobile and other telecoms needs of the world's largest businesses.

Telefónica provides communication, information and entertainment across Europe, Africa, America and Asia. Its scale and experience means that it can serve multinational corporations (MNCs) globally or regionally. Currently, Telefónica works with over 100 MNCs, at a local, regional or global level depending on their communication needs.

O2 became part of the Telefónica family in March 2006, and since then we've been developing our capabilities to bring together an offering that will deliver real value to MNC customers across many countries. Where we do not have a direct presence, we have strong partnerships that allow us to compete on a global scale.

So whether it's business mobile phones - including the Apple iPhone - BlackBerrys or more complex networks, we can deliver it for you.

Our customer focus

Together, O2 and Telefónica have a distinctive approach to working with multinational corporations (MNCs). Insights about the business communications challenges they face are at the heart of how we work together. We take a customer-centric view, analysing businesses before we make any recommendations about possible solutions. It's how we create value for them.

Multinationals are facing many difficult challenges and choices. Which is why we always set realistic goals - working within the practical limits of resource, location and market. Three of the most pressing issues that our customers have to deal with are:

• Vendor/supplier management: Managing global contracts for mobile, fixed and integrated communications - and taking a flexible approach to what you subcontract.
• Total cost of ownership: How do you fix costs over the length of the contract? How can pricing models based on individuals' usage be applied to your mobile communications?
• Managing mobility: Your increasingly mobile workforce creates challenges in managing data, equipment, and applications.

And MNCs want a global supplier to answer these questions.

In the last year, some of O2 and Telefónica's largest MNC customers have been telling us that they want to consolidate the telecoms services that they buy. Coherent, converged solutions are appealing to MNCs who want new technologies with the potential to transform their business. And make savings on their business communications too.

O2 and Telefónica

O2's role as a key part of Telefónica gives multinational customers access to a financially strong industry leader with a uniquely diversified portfolio. It is one of the 50 largest companies in the world by market capitalization, and one of 100 largest companies by revenues.

Telefónica provides a wide range of services to businesses in countries across Europe, Africa, Asia and Latin America, including mobile, fixed data and voice, and internet services, as well as Pay TV.

In September, 2008 Telefónica had more than 252m customers globally. Part of Telefónica's leadership stems from the amount it invests in research and development - ? 4.4bn in 2007, an increase of 51% on the previous two years, and the equivalent of 8% of the group's total revenues.

That investment has helped to fund a world-beating communications network that multinational corporations can benefit from, including:

• An internet protocol (IP) multiprotocol label switching (MPLS) backbone, connecting 11 national Telefónica IP networks
• MPLS interconnections with 15 regional and local providers covering 90 countries
• More than 467 roaming agreements reaching more than 226 destinations
• A global network that continues to grow depending on our customer needs providing new points of presence (POPs) in Europe, Africa and China, connecting our international networks to local ones.

Telefónica Multinational Solutions

Why choose O2

With over 1,000 specialists in sales, engineering and service-related roles through Telefónica, O2 always ensures that what we offer to multinational corporations (MNCs) is always tailored to their specific needs. You can find out about our specific services in detail below. They are governed by these three principles:

• Organisational support: We segment MNCs and put global support teams in place across the entire group
• A relevant offering: Services we offer to MNCs includes mobile, fixed and convergent communications
• Global reach and operational excellence: in the services we provide, and the way we provide them, no matter where they are provided.

Our portfolio

Mobilising the MNC: Our solutions include mobile email, business applications and professional services - taking the pain and complexity away for you.

Global virtual private network solutions: Internet protocol (IP) multiprotocol label switching (MPLS) is our flexible international connectivity service, which can provide virtual private networks cost effectively. Our range of access solutions (e.g., leased line, digital subscriber line, Ethernet) works through MPLS interconnections to domestic networks or direct access to our international points of presence.

Local networks and desktop management: We'll make sure any solution we deliver will be fully integrated, so your IT and enterprise staff will able to access what they need to, no matter where they are, what terminal they're using or the type of access they have.

Managed data centres: We can manage applications using Telefónica's communication network, making use of ten data centres in eight countries, supported 24/7. Examples of services include business continuity and disaster recovery systems and secure email solutions.

Managed telephony solutions: Covering IP telephony, and traditional and hosted private branch exchange services, which we can design, implement, manage and maintain for you.

Internet access and security solutions: Our security solutions will protect your assets and business activity. Key services include secure internet access and desktop solutions, and identity management.

Convergent solutions: We offer functions independent of location via unified networks such as the internet, integrated with business applications. Our aim is to provide a personal communication environment that guarantees mobility - and a predictable cost.

Telepresence: Allowing key individuals and teams to communicate via high quality video conferencing, using life-size, high definition pictures and high quality audio streams. We'll provide equipment and room facilities and the network connectivity required.

Working with you

Across Telefónica and O2, we put customers at the heart of our business. The feedback we get from them drive our strategy. Like many of our multinational customers, we too are a global organisation, and we understand the challenges and opportunities offered by the global marketplace. That's why we're absolutely committed to delivering more value for them.

Our approach to managing more complex solutions is based on some key steps:

• Auditing what an MNC's needs really are
• Partner selection and management where appropriate
• Solutions designed by Telefónica's certified engineers
• Implementing a transition plan to ensure business continuity
• Adapting the processes of local partners to comply with appropriate standards
• Use of a professional project management (PMII) certified team
• A collaborative approach to managing projects

We know that it's crucial that all systems, processes and procedures are aligned before we start delivering any service to you.

We understand the importance of ensuring the effective implementation of all systems, processes and procedures prior to the commencement of any service. That's why our European customer engineering team work closely with our MNC customers to ensure that there is continuity all the way through the tendering process, and beyond.

To find out whether your MNC will benefit from an MNC deal with us, and for case studies of our work with other customers, please email mncsales@o2.com