International

Help with roaming and calling abroad

Calling abroad from the UK

We have standard rates for calling abroad to different countries around the world. Or you can add International Favourites to your tariff to get lower rates to your favourite numbers overseas.

International favourites

What’s International Favourites and what does it cost?

Calling abroad from the UK
We have standard rates for calling abroad to different countries around the world. Or you can add International Favourites to your tariff to get lower rates to your favourite numbers overseas.

Add International Favourites to your tariff to get cheaper calls to your favourite numbers abroad.

International Favourites 3
  • £8.33 (ex. VAT) a month
  • 3,000 minutes of landline calls
  • 100 minutes of mobile calls to 3 international numbers
International Favourites 5
  • £16.67 (ex.VAT) a month
  • 3,000 minutes of landline calls
  • 200 minutes of mobile calls to 5 international numbers
Both packages give you:
  • One Call Me number, which lets contacts in your chosen country call you at local rates
  • Calls to mobiles in Canada, China, Hong Kong, India, Puerto Rico, Singapore and the USA included in the 3000 minute allowance
  • A rolling monthly subscription, which you can cancel whenever you like
  • Notifications when you're close to your monthly limits
How do I get International Favourites?

You'll need your account details and password to sign up. You can then:

  • Complete our online sign-up form or
  • Contact your account manager to sort it for you
  • When that's done, we’ll give you:

    • A unique UK phone number for each of the contacts you’ve registered
    • Your Call Me Number
How do I change or cancel International Favourites?

To change or cancel your subscription, visit the International Favourites page and click Manage my Numbers.

You can change International Favourites numbers once a month, and your Call Me number once every six months.

If you switch from International Favourites 3 to 5:
  • Your service might be interrupted
  • Your 3 numbers will be copied over
  • You can add 2 more numbers
If you switch from International Favourites 5 to 3:
  • Your service might be interrupted
  • You’ll keep your first 3 landline numbers and lose the last two

If you cancel your subscription, you'll lose your Call Me number.

Standard rates for calling abroad from the UK

Standard rates for calling abroad from the UK

Calling abroad from the UK
As a business customer, you'll automatically receive a discount of up to 80% to call countries worldwide from the UK, as part of our International Traveller Service (ITS) - it's included in your package.
It's a flat rate, so you'll pay the same price day or night, whether you're calling a mobile or landline.

When will my international call charges be added to my bill?

O2 will try to include your overseas call charges on your next available bill to allow you to keep track of your cost. However, sometimes O2 receive the details of calls made from another network late and this may cause issues with timely billing. This very rarely happens but is more common from those countries which have smaller networks.

Selected tariffs now include minutes which can be used to call from the UK to other EU countries

EU countries you can call using inclusive minutes on selected tariffs
Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland , Vatican City

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