Help with your broadband and landline
Find out how to solve some of the most common issues that could occur with your mobile broadband connection.
What can I do to improve my Mobile Broadband speed?
I've changed my dongle for a new model and I can't find the O2 data network – what’s wrong?
MAC: Mac OS X: 10.4 or higher
Hard Drive Space: 64MB
RAM: 1 GB
Wifi is a type of network that allows you to connect to the internet wirelessly. It’s generally the fastest network you can connect to over Mobile Broadband.
Connection Manager automatically prompts you to connect to the fastest available network (mobile broadband or wifi).
To switch network:
Connection Manager supports the main authentication and encryption wifi security options including WEP, WPA and WPA2.
There’s usually a button or switch on your laptop that you should use to switch on wifi. It’ll look something like this:
A wifi hotspot is an internet access point in a public location such as a café or hotel where you can connect to the internet.
Make sure you're running our latest Connection Manager software.
Go to Tools > Help > About and check that the version number is 3.4 R1 98. If not, you should upgrade.
If you have previously used the Wi-Fi management software on your laptop or PC, then you can import your profiles into Connection Manager.
You need to use Connection Manager to connect to your router. Make sure you're running our latest Connection Manager software.
Go to Tools (Spanner) > Help > About and check that the version number is 3.4 R1 98. If not, you should upgrade. Choose your dongle and follow the instructions.
If you've previously used the wifi management software on your laptop or PC, then you can import your profiles into Connection Manager.
Yes, but remember that it needs to be in an open position to ensure optimum coverage.
Yes, but you'll need to install Connection Manager on the other laptop before you use it.
Also, your data allowance remains the same, so whichever laptop you use with your USB modem it will count towards your allowance.
Make sure you’re in range of your preferred wifi network and be sure to have the security key available if needed
You need to connect to the internet directly (using wifi or the O2 Data network). You may need to configure your internet settings too as your browser may only be configured to work through your Company LAN.
To bypass this:
Go to Tools > Internet Options > Connections > LAN Settings and make sure none of the boxes are ticked. Don't forget to ok the changes.
Try going to a common website like www.o2.co.uk. Once connected to the internet you can download the latest Hotpsot Directory using Tools > Hotspot Directory > Update Directory.
To connect to the O2 data network for Mobile Broadband, you need to have your USB modem plugged into your computer.
You don't need to have your USB modem inserted to connect to a wireless network, for instance your Home Broadband network.
If you want to connect to another wifi network:
If you prefer to manage wifi this way, exiting Connection Manager (Tools > Exit) will hand back control of wifi to Windows. The Exit button will be greyed out until any existing network connectivity has been disconnected.
If Windows doesn’t take control of wifi within a minute or two then right click on the wifi icon in the system tray and choose ‘view available networks’. Choose ‘Change advanced settings’ and then the ‘Wireless Networks’ tab and make sure the ‘Use Windows to configure my wireless network settings’ option is ticked.
If there’s still a problem, go to Start > Connect to > View all connections and right click Wireless Connections. Try disabling and re-enabling the wifi. If this fails try 'Repair'.
But it's not included in your monthly subscription.
To search for a wifi service, click the ‘Available Networks’ option in Connection Manager.
Once you have connected you should open your internet browser and you'll be taken to a landing page from the wifi provider. You might have to pay to use the service.
Yes, you’ll need to so that you can keep up with any new features and improvements.
User Account Control (UAC) is a feature in Windows Vista that helps prevent malicious programmes from damaging your computer. You’ll need to disable it before you can install Connection Manager.
Plug the USB modem into any of the USB ports on your laptop.
The first time you insert the modem, Connection Manager will install automatically.
If it doesn't, it’s probably because of the permissions that are set on your laptop.
To start the installation manually:
We're just checking to see if there's an available agent.