Help with your broadband and landline
Find out how to solve some of the most common issues that could occur with your broadband connection.
|Power||Green||On||Your O2 router’s on and working normally|
|Power||Red||On||Your O2 router’s on, but a problem's been found|
|Power||Orange||On||Your O2 router’s starting up|
|Ethernet||Green||Flashing||A computer is plugged into your O2 router and being used|
|Ethernet||Green||On||A computer is plugged into your O2 router but not being used|
|Ethernet||Off||Off||Nothing's connected with a cable|
|WLAN||Green||Flashing||Something's connected to your O2 router with WPA encryption on|
|WLAN||Green||On||There's no wireless activity, but WPA encryption’s on|
|WLAN||Amber||Flashing||Something's connected to your O2 router with WEP encryption on|
|WLAN||Amber||On||There's no wireless activity, but WEP encryption's on|
|WLAN||Red||Flashing||Something's connected to your O2 router but there’s no encryption switched on|
|WLAN||Red||On||There's no wireless activity, and no encryption's switched on|
|WLAN||Amber and red||Flashing alternating colours||A wireless connection to a new computer is being created|
|WLAN||Off||Off||Wireless connections are turned off|
|Broadband or DSL||Green||Flashing||You're connected to O2 Business Broadband and the connection is being used|
|Broadband or DSL||Green||On||You're connected to O2 Business Broadband, but the connection’s not being used|
|Broadband or DSL||Off||Off||No broadband line found|
|Internet||Green||Flashing||You're connected to O2 Business Broadband and the connection is being used|
|Internet||Green||On||You're connected to O2 Business Broadband, but the connection's not being used|
|Internet||Red||On||Your O2 router has failed to connect to O2 Business Broadband|
|Internet||Off||Off||No broadband connection|
If you're having trouble getting online or if the Broadband/DSL light on your O2 router isn't on, there might be a problem with your connection.
If you’re new to O2 Business Broadband your landline may not be activated yet. We'll send you a text message and email once it is, usually within two weeks.
If you’ve used the set up CD to install O2 Business Broadband, you can use the O2 Business Broadband Assistant to investigate the problem.
Turn everything off and then back on again. Sometimes the simplest things work best.
The Internet and Broadband/DSL lights should be green. The Internet light flashes if the connection's being used for anything. But the Broadband/DSL light should stop flashing soon after you turn the router on.
If there’s no dial tone on your landline phone you’ll need to get in touch with your landline provider to get it fixed.
Only use the supplied grey DSL cable to connect your O2 router to the landline. Don’t use your own extension leads.
If you have other things plugged into your landline, try disconnecting them one at a time to see if any are interfering with your O2 router.
This is usually the socket nearest where your telephone line comes through the wall into your house.
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