Billing

Help with your bill

Address book

Your address books are where you can keep up to 20,000 numbers and names (or descriptions like ‘Head office’). You can keep all your numbers together or create specialised address books for different groups of contacts. Sign in to My O2 Business and choose Bill analyser.

How do I create an address book?

Sign in to My O2 Business and choose Bill analyser.

  • From the main screen in the Bill analyser, click the Account management tab
  • Click Tariffs and recent charges then click View recent charges
  • Click Private addresses or Public addresses, then Create
  • Type the number (no spaces) then the description
  • Click Create to add further names and Save list when you’re finished
There are 2 types of address book:

Private – only you can see it
Public – can be seen by other registered users in your company

You can either manually enter all the names and numbers one by one. Or you can import a list from an Excel document.

How do I add numbers to an address book manually?

  • From the main screen, click the Account management tab
  • Click Tariffs and recent charges then click View recent charges
  • To add to your address book, click Create
  • Enter the number in the Number dialled box
  • Enter the name in the Description box
  • Click Save list when you’re finished

How do I view an address book?

Go to either:

  • View recent charges (Account management tab)
  • Invoice usage (Invoices tab)

How do I import a list to an address book?

On the View recent charges screen, click on the Open address book icon from the row of icons at the top.

IMPORTANT: You can only import one Excel list to an address book. To add more numbers, you can either them to your Excel list and re-import it, or add new numbers individually. If you import a new list you’ll remove all the entries from the original list.

Can I export an address book?

Yes.

You can also export an address book to another program as a CSV file.

  • From the main screen click the Account management tab
  • Click Tariffs and recent charges then click View recent charges
  • Choose where you want to export it to and click Export

Why do text messages appear without the first '0' in my dialled numbers?

Our system doesn’t include text messages automatically, so they’ll appear without the first '0' in your dialled numbers.

To apply text messages as well as voice calls to someone, you'll need to enter their number in the address book twice, once with the first ‘0’ and once without.

Can't find what you're looking for?

Give us a moment

We're just checking to see if there's an available agent.

Live Chat - Busy

All our agents are currently busy, please try again later.

Live Chat - Offline

The service is currently offline.