Help with your account
You may want to swap your sim card if you're changing phones and need a different sized sim, or a sim with a 4G tariff. Once you've got a new sim from us, you can swap the number of your original sim to the new one by signing in to My O2 Business and choosing My Account.
How do I swap my sim?
Before you get started, make sure you back up all your important bits – contacts, calendar, photos, music or anything else you might need. Sim swaps usually take less than an hour, but if we're really busy, it can take up to 24 hours.
You'll need your original sim and number, as well as your new sim. You'll also need the serial number on the back of your sim - it's the long number beginning with 894411.
Once you lose signal on your original sim, turn your device off, put your new sim in and turn it back on. If you need to, keep turning your device off and on until you get signal. Then you're ready to go.
Sim swap option not available? Just go to o2.co.uk/swapmysim or text SWAP to 20220, to activate your new sim.
We're just checking to see if there's an available agent.