FAQs

O2 Insure premiums are not linked to your claims frequency, so while we don’t offer a no claims bonus or discount we also don’t increase your premium with each claim you make.

Yes, an excess is charged for each successful claim. This excess is £25 per claim for Gold & Silver policies and £15 per claim for Complete Cover policies.

For a summary of your policy benefits please click on the "Insurance" link below.

Insurance

A copy of your policy Terms & Conditions will be sent to you a few days after you purchase your insurance policy.

You can also download a copy by clicking on the "Insurance" link below.

Insurance

Yes, your replacement mobile phone can be sent to just about any address in the UK which you stipulate. As we send the mobile phones by registered post or courier, someone will need to be available to sign for receipt.

Pay Monthly customers can claim by calling your normal O2 customer service contact number which is shown on your airtime bill or by contacting O2 customer services on 08702 410202.

Pay & Go™ customers can claim by contacting O2 customer services on 08705 678678.

Insurance can only be purchased within 14 days of buying a new mobile phone or upgrading through O2. The 14-day period is extended to 28 days for customers who have bought from our Online shop only. Insurance can either be purchased at point of sale or as follows:

Pay Monthly customers: by calling your normal O2 customer service contact number which is shown on your airtime bill or by contacting O2 customer services on 08702 410202.

Pay & Go™ customers: by dialling 2427 from your Pay & Go handset (which is free of charge).

Please note that mobile insurance can only be purchased from the Online shop at the same time as buying an O2 mobile phone and tariff online.