FAQs

The 1471 service is free of charge. It’s based on the established BT service and works in exactly the same way.

 

If you choose to return the call by keying 3, it remains free until your call is answered and then you’ll be charged at your usual tariff rate.

Trafficline™ provides up-to-the minute traffic information for motorways and trunk roads throughout the UK mainland, and can be accessed by dialling 1200 from your O2 mobile phone.

Call forwarding allows you to divert incoming calls to a fixed phone, or to another mobile phone. There are four call diversion options available which you can set up from your mobile phone’s menu:

•	Divert all calls (unconditional)
•	Divert calls when busy (engaged)
•	Divert calls on no reply (unreachable)
•	Divert calls on unreachable (when out of network coverage, or switched off)

Each divert option can be set to a different number, including international numbers.

Call holding lets you put your current call on hold and set up a second call, and then switch between the two parties:

•	To put the first call on hold, key 2 SEND
•	To make a call to another number while the first call is on hold, key phone number SEND
•	To switch between two callers, key 2 SEND
•	To disconnect current call and return to the call on hold, key 1 SEND

Call waiting alerts you that another caller is trying to contact you when you are already engaged on a call. You can activate call waiting using the code below, or depending on the make and model of your mobile phone, you can activate it through your mobile phone's menu (check your manufacturer's guide for more details)

•	To activate call waiting, key * 43 # SEND
•	To cancel call waiting, key # 43 # SEND
•	To reject waiting call without disrupting the existing call, key 0 SEND
•	To end first call and answer the waiting call , key 1 SEND
•	To put first call on hold and take the waiting call, key 2 SEND
•	To switch between the two callers, key 2 SEND

Group Conferencing enables you to take part in group meetings with up to 19 colleagues at short notice, without the costs usually associated with travel, room bookings, refreshments and the logistical problems of ensuring everyone's availability.

Before you can use the service you must register by calling the Group Conferencing Registration Line.  This is free from your O2 mobile phone on 2255 or 92255 if you use mobile extension or GroupWorker.

For more information on how to register, click on the "Conferencing" link below:

 Conferencing

To withhold your number, key 141 before dialling a number.

Short Message Service (SMS) or text messaging, turns your mobile phone into a sophisticated two-way pager, enabling you to send and receive text messages up to 160 characters long. Some mobile phones will let you send and receive longer messages.

Check your manufacturer's guide for more details. The service is available in the UK and abroad.

Important note:
This service is subject to network coverage.

A text sent from your mobile phone will cost just 12p (including VAT). There is no charge to receiving a text message. However, when sending text messages from abroad, some countries may charge an additional handling fee.

Voicemail 901 is an answering machine for your mobile phone. It takes a message if you're on another call, if you can't take a call or when your mobile phone is switched off or out of coverage.

To switch "ON" your Voicemail 901 service you need to dial 1750 from your mobile phone and to switch "OFF" dial 1760. Once activated, you can access the full service menu by dialling 901 from your mobile phone and entering your pin code (default setting 8705). The service will then take you to a full menu of service options.

A full User guide can be found by clicking the "Voicemail 901 Overview" link below.

Voicemail 901 Overview

If you are on our Best for Business (pay as you use) or mobile extension tariffs, they integrate in to your office’s fixed-line "dial plan", which means that you will need to prefix some of our short codes with a "9".

So, instead of calling "1200" for Trafficline™, simply call "91200" instead, just like you would from your office desk phone.