Help & support

Help & support

O2 Landline – Help and Support

We've got all the support you need to help get you going and keep things running smoothly.

Level 2 Support

Level One

Our standard care package is included in your landline price. Once you’ve reported a problem we'll fix it within 2 working days.

Level 2 Support

Level Two

If you report between Monday to Saturday 8am – 6pm excluding public and bank holidays we'll fix it by the end of the next working day. If you report outside of these hours then we'll fix it by the end of the second working day.

Level 3 Support

Level Three

If you report a fault before 1pm, we'll fix it by the end of the day including public and bank holidays. If you report a fault after 1pm within working hours we'll fix it before 1pm the next day. Work is normally carried out during working hours: 7am to 9pm Monday to Friday, 8am to 6pm Saturday, Sunday, public and bank holidays.

Level 4 Support

Level Four

We'll fix it within six hours. Simple. Working hours are any time, any day, including public and bank holidays.

For pricing information and service level details, please download our Information Sheet.

Looking to update your Mobile Landline account? Request a change to your Mobile Landline account settings.

Telemarketing numbers

Telemarketing Numbers

We know it's competitive out there. A number that's easy to remember and cheap or free to call can make a big difference. Make your number work for you and stand out from the crowd.

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Coverage checker

Coverage checker

Check our phone and data coverage anytime.

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Business Broadband

Business Broadband

We've got everything you could want from a business broadband connection. Whether you've got two or 2,000 employees, O2 Business Broadband is fast. Straightforward. High quality.

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