We've got all the support you need to help get you going and keep things running smoothly.
Our standard care package is included in the price of the Single Landline product. Once you've reported a problem we'll fix it within 2 working days.
If you report between Monday to Saturday 8am – 6pm excluding public and bank holidays we'll fix it by the end of the next working day. If you report outside of these hours then we'll fix it by the end of the second working day.
This is the standard care package and is included in the price for Multi-line and ISDN products.
If you report a fault before 1pm, we'll fix it by the end of the day including public and bank holidays. If you report a fault after 1pm within working hours we'll fix it before 1pm the next day. Work is normally carried out during working hours: 7am to 9pm Monday to Friday, 8am to 6pm Saturday, Sunday, public and bank holidays.
We'll fix it within six hours. Simple. Working hours are any time, any day, including public and bank holidays.
You can upgrade to any of the above care packages. For pricing information and service level details, please download our Information Sheet.
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