We've got all the support you need to help get you going and keep things running smoothly.
If you report between Monday to Saturday 8am – 6pm excluding public and bank holidays we'll fix it by the end of the next working day. If you report outside of these hours then we'll fix it by the end of the second working day.
If you report a fault before 1pm, we'll fix it by the end of the day including public and bank holidays. If you report a fault after 1pm within working hours we'll fix it before 1pm the next day. Work is normally carried out during working hours: 7am to 9pm Monday to Friday, 8am to 6pm Saturday, Sunday, public and bank holidays.
We'll fix it within six hours. Simple. Working hours are any time, any day, including public and bank holidays.
For pricing information and service level details, please download our Information Sheet.
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