O2 Professional Services
O2 Professional and Managed Service
Contact o2professionalservices@O2.com or your dedicated Account Manager.
There are always limits to the time and resources available to you, but through our Professional and Managed Services portfolio of offerings we can help advise which new devices and solutions are best for your operations and how you can maximise your investment.
Watch our video case study to find out how we helped Scottish Power keep the lights on.
O2 consultants can work alongside your organisation to ensure you have the right solutions for all your mobile needs. They can carry out detailed, tailored consultancy during periods of change, maybe when internal resource is short or, should you require it, on a more regular scheduled basis.
The service is always tailored to your needs and can include packages to support all stages of the mobilisation lifecycle.
Mobilisation lifecycle.
Explore
- Consultancy packages across key business areas. For example:
- Lone Worker
- Device Optimisation
- Mobile Email
Prove
- Managed trials
- Bespoke build device sample
- Detailed financial business case development support
Deploy
- Technical project management
- Device customisation and application loading
- Asset audit
- Training
- Technical Installations e.g. BES
Manage
- In life managed services for mobile solution fleets
- Managed email for BlackBerry® and Good Mail™
Explore
Contact o2professionalservices@O2.com or your dedicated Account Manager.
Explore is about helping you to make the right decisions for your business. Technology is more embedded, broad and inter-related than ever before. This brings complexity and the ability to differentiate. Conversely, it brings the risk that organisations can be left behind. Explore mitigates that uncertainty. Our experts are industry recognised. They will define the challenge that you have, complete detailed and rigorous analysis about the latest technology and industry best practice.
Recommendations
We provide written recommendations that specify where your systems and/or operations can be enhanced. Our analysis will contain all the key data you need to build a strong business case, including timelines, costs, risks and an impact assessment.
Examples of projects include:
- Consolidating technical architecture in light of mergers, de-mergers and acquisitions
- Consolidating technical architecture in light of mergers, de-mergers and acquisitions
- Taking cost out of business processes through the elimination of duplication, downtime and out-dated technology
- Detailed audit of disaster recovery plans, with recommended actions to ensure that mobile applications conform
Proving
Contact o2professionalservices@O2.com or your dedicated Account Manager.
Minimise risk
We can conduct fully-managed, technically-supported trials of new mobile solutions to minimise the risk to your business. This allows applications and mobile devices to be comprehensively tested prior to roll out and large scale implementation with minimal disruption to operations.
We can build sample bespoke customised devices for you to test and review.
We can manage the trial of any O2 solution, as well as those of other products, such as the private mobile data bearer prior to the installation of a full Datalink or Resilient Datalink using internet VPN-based service.
At the end of the trial, we will perform a detailed results and ROI analysis and make final recommendations - all of which can be used to develop your internal business case.
Deploy
Contact o2professionalservices@O2.com
Training
Everything can be tailored to your needs to create a solution that's totally unique to your company, in the style and format that best suits the way you work. A training expert can be on hand as well as application partners if necessary, while a top line course can be constructed for the board and a more detailed course arranged for the IT helpdesk.
Mobile device customisation and application loading
Download the PDF for full details, or contact o2professionalservices@O2.com or your dedicated Account Manager.
Scottish Power Case Study
Through a combination of made-to-measure and off-the-shelf elements, O2 Professional and Managed Services supplied ScottishPower a fleet of O2 Xdas. These secure devices have helped ScottishPower’s engineers tackle service faults in some of the most inhospitable terrain in the UK. Find out o2.co.uk/casestudies.
Managed Implementation – technical project management
O2 will provide dedicated project managers with the appropriate technical expertise to manage the execution of new (or expanding) solutions.
All of our project managers are highly experienced in the implementation of voice and data solutions
They are trained in: PRINCE 2 project management, CISCO, Microsoft®, Lotus®, Groupwise SQL and Government information assurance
Your project manager will seamlessly deploy potentially complex solutions with a minimum of fuss, even in situations where the third party vendors are involved.
Blackberry support
Download the PDF for full details, or contact o2professionalservices@O2.com or your dedicated Account Manager.
By using our resource, expertise and established relationship with RIM (the makers of BlackBerry), we can reduce the risk of downtime - from initial installation of your BlackBerry Enterprise Server (BES), to its day-to-day operation and any subsequent upgrades to server software.
Managed Services
Contact o2professionalservices@O2.com or your dedicated Account Manager.
Relieve the pressure of maintaining your fleet of mobile email devices, whether it's your BlackBerry® or Good™ Mobile solution. Download our datasheet to find out more
Deployment
So that you can focus on your core I.T. we can manage your mobile email solutions from day one. We’ll work hard to understand your individual needs and deliver responsive support, just like your existing team. We can configure your devices on your server and deliver them direct to your staff - set-up and ready to go.
In-life administration and management
Our existing relationships with partners such as RIM and Good™ mean we can help you cut the time you spend running your mobile email solutions. We can take over day-to-day administration like password and licence management and decommissioning or adding new users. We can also generate activity reports and recommend changes as required.
Technical support
Our managed services can ensure your mobile workforce is up and running on a day-to-day basis with our enhanced technical support offering. We can manage everyday activities and liaise directly with your staff to keep things running smoothly with faster resolution to issues. We can also provide unique services like 24/7 incident support and fast-track fault processes for your VIPs. And leave you free to concentrate on your business.
Whitepapers
Contact your dedicated Account Manager to learn more about how O2 Professional and Managed Services can help your business. Alternatively email us on o2professionalservices@O2.com
O2 White Papers
We have developed a range of White Papers to advise you of the most effective and innovative O2 solutions available and how they can be practically applied to best effect
Very detailed and technical in tone, O2 White Papers are expert guides, showing how we can help organisations like yours successfully tackle specific issues in different areas.