Unblock My Mobile
Please enter your phone number.
If you suspect that your handset has become blocked, you may need a PUK Code. PUK stands for Personal Unblocking Key. If you have entered your PIN code incorrectly 3 times your sim card will be blocked and you will be unable to make and receive calls/texts.
Check the table below to find the error message your handset is displaying, this will help you decide how to proceed.
|Manufacturer||If you see the following - you need a PUK||If you see the following - you need a new SIM|
|Sony Ericcson||Pin blocked - Unblock?||Blocked - Contact your Card Provider|
|Motorola||Blocked||Blocked - See Supplier|
|Alcatel||3 Bad Codes! PUK Code||Please call operator|
|Philips||Enter PUK||PIN blocked (May say SIM blocked)|
|Nokia||Simcard blocked - Enter PUK||Simcard rejected|
|NEC||This SIM is blocked||Unusable SIM|
|Trium||Enter PUK||Phone permanently blocked|
|Sharp||Pin Blocked Enter PUK||PUK Blocked|
|Panasonic||SIM blocked||SIM blocked|
|O2 XDA / XDA II||SIM Card blocked. Please enter PUK||SIM card is invalid. Contact your service provider for assistance. Emergency calls can still be made.|
|Samsung||Please enter PUK Code||Contact service provider|
|I'm not sure||We can give you your PUK code even if you don't know the Make or Model of your handset.|
If the error message indicates that you need a new SIM, please contact customer services.
If the error message indicates that you need a PUK code, please enter your mobile number below and click 'Go'.
Your PUK number will then be shown to you on screen.
Please make sure your SIM is activated before using "Unblock my mobile" service on this page.