Customer Services and O2 Shops
Here is some handy information on how to get help and support from customer service and o2 shops.
Customer Services and O2 Shops
Customer services
We can answer your questions if you contact us on our standard O2 customer services numbers. Click here for details of O2 customer services contact numbers for emailing, calling or faxing: Contact us
If you would like extra help, please contact us on 0800 587 4005 if you are a Pay Monthly customer and would like to speak to someone, or 0845 6001169 for minicom/textphone, or email us at: disabilitycustomerservice@o2.com
If you are a Pay & GoTM customer, please call 0845 600 4302 to speak to someone, or 0845 600 4502 for minicom/textphone, or you can email us at: prepaymemberservice@o2mail.co.uk
If you are an O2 Broadband customer, please call 0800 230 0202 to speak to someone. Or you can email us at: customer.service@o2Broadband.co.uk
Getting someone else to handle your O2 account or receive your bills
O2 Stores
O2 store employees are happy to help you with any questions you may have. Find your nearest O2 store.
All our stores are accessible for people with disabilities: you can find listings of the accessibility features of your local O2 store by visiting http://www.directenquiries.com/default.aspx?st and typing 'O2 Plc' in the 'Business Named' box.
- You can use a hearing loop in our stores
- Ask for somewhere to sit down
- Ask for extra help reading information out for you, or writing explanations down
- Get help filling in forms
- Ask for help setting up your phone
- Phone ahead to book time with a trained advisor
Repairing faults
If your mobile phone is broken, call customer care and we will:
- tell you to go to your local store where a loan phone can usually be arranged immediately, if available, to use until your phone is repaired, or
- collect your phone from your home and deliver a replacement, within 48 hours.
The standard level of service for all customers is the same: most customers get a replacement phone from our loan pool as soon as they tell us their phone is faulty. However, if you are having any difficulty or do not feel your disability has been taken into account and you need a faster service, please contact customer care or visit your local O2 store.
